Russian Speaking Social Media Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a trusted partner in the BPO and professional services sector, we pride ourselves on delivering bespoke career solutions that empower professionals to thrive in new international environments.

Job Overview

We are currently seeking a motivated individual for a Russian Speaking Social Media Customer Support Specialist position in Portugal. This is an exciting opportunity to join a high-impact social media team where you will play a vital role in optimizing digital advertising campaigns for small and medium-sized businesses across the Russian-speaking market.

Key Responsibilities

• Provide comprehensive pre- and post-sales support via chat, email, and phone for social media advertisers.
• Assist small and medium-sized businesses in refining and improving their social media marketing campaign performance.
• Analyze account performance data to provide expert recommendations and strategic insights.
• Identify technical issues or platform glitches and effectively communicate feedback to internal engineering teams.
• Maintain high levels of customer satisfaction by delivering professional, timely, and solutions-oriented support.
• Stay up-to-date with the latest social media advertising trends and platform updates to provide accurate guidance.
• Collaborate within a multinational team to ensure consistent service excellence across the industry.

Requirements

• EU citizenship or valid work permit for Portugal
• Fluent Russian (C2)
• C1 English level
• Basic computer skills
• Available for rotating shifts

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Embarking on one of the many available Russian-speaking jobs in Portugal offers more than just a career move; it is a gateway to a vibrant European lifestyle. Portugal is world-renowned for its stunning coastline, year-round sunny weather, and a rich historical culture that provides an unparalleled backdrop for those seeking new adventures. Choosing to live in Portugal means embracing a balanced, high-quality lifestyle that combines modern professional growth with the relaxation of a Mediterranean climate.

When you secure your Russian Speaking Social Media Customer Support Specialist position in Portugal, you will enjoy a world-class culinary scene and a welcoming expat community. Many professionals choose to pursue these jobs in Portugal because of the country's safety, affordability, and the incredible quality of life found in cities like Lisbon. We invite you to experience the warmth of the Portuguese culture and the professional satisfaction that comes with working in a thriving European tech hub.

How to Apply

If you are ready to elevate your career with one of our premier Russian-speaking jobs in Portugal, we encourage you to submit your application today. Please click Apply Now to start your journey with Mercier Consultancy Group, where we facilitate your seamless transition to a bright new future in Portugal.