Polish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities for multilingual professionals seeking to elevate their careers in dynamic work environments.

Job Overview

We are currently seeking a dedicated individual for a Polish Speaking Customer Support Specialist position in Portugal. This is an exceptional opportunity to join a fast-paced team within the customer support services industry, helping our clients navigate the complexities of international logistics while enjoying the vibrant lifestyle that comes with the best jobs in Portugal.

Key Responsibilities

• Deliver high-quality assistance to drivers and transport companies within the logistics and transport sector.
• Manage digital communication channels to address and resolve complex toll service and road maintenance inquiries.
• Ensure efficient revenue collection processes through proactive customer interaction and guidance.
• Resolve billing-related queries with precision and professionalism to maintain high customer satisfaction levels.
• Collaborate with international colleagues to ensure seamless service delivery across European markets.
• Maintain accurate records of customer interactions within the specialized company CRM systems.
• Participate in ongoing training modules to stay at the forefront of the customer support services industry.

Requirements

• Fluent Polish (C2)
• B2 English level
• Team spirit
• Basic computer literacy
• Customer service experience
• Professional demeanor suitable for a premium customer support services environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Embracing one of the many Polish-speaking jobs in Portugal allows you to experience a Mediterranean paradise known for its historic charm, sun-drenched coastlines, and welcoming culture. Portugal offers a remarkable balance between professional growth and an enviable quality of life, making it a top destination for expatriates worldwide.

From the exquisite culinary scene to the laid-back rhythm of life in Porto, you will find that living and working in Portugal is a truly transformative experience. Our comprehensive relocation package ensures that your transition to life in Portugal is effortless, allowing you to settle in quickly and focus on your career success.

How to Apply

If you are ready to take the next step in your career and join a world-class team, we invite you to click Apply Now to submit your application for this Polish Speaking Customer Support Specialist position in Portugal. We look forward to hearing from you. Best regards, the Recruitment Team at Mercier Consultancy Group.