French Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite global talent with high-growth industries. We specialize in sourcing candidates for prestigious positions across Europe, ensuring that every placement is a seamless transition into a career-defining role.

Job Overview

We are currently seeking a dedicated professional for a French Speaking Customer Support Specialist position in Portugal within the fast-paced Logistics & Supply Chain industry. This is a unique opportunity to join one of our top-tier partners and excel in one of the most sought-after French-speaking jobs in Europe.

Key Responsibilities

• Deliver expert support to transport companies and drivers operating within the logistics sector.
• Assist clients with complex inquiries regarding road infrastructure and toll management systems.
• Manage professional communications via phone and email to ensure operational efficiency.
• Handle sensitive account information with the highest level of confidentiality and discretion.
• Coordinate communications related to debt and collection processes within the supply chain framework.
• Maintain a high standard of service quality, acting as a primary point of contact for logistics stakeholders.
• Collaborate with internal teams to resolve transport-related documentation or payment discrepancies.

Requirements

• French fluency (C2)
• English (B2)
• Basic computer skills
• Experience in customer service preferred
• Ability to handle sensitive information

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Starting your career in Porto offers an incredible quality of life, characterized by a perfect blend of Mediterranean sunshine, rich history, and a vibrant social scene. Jobs in Portugal provide the perfect work-life balance, allowing you to enjoy the coastal beauty and the warm, welcoming atmosphere that defines the culture of Portugal.

Beyond the professional benefits, relocating to Portugal means immersing yourself in world-class gastronomy and stunning landscapes. Our comprehensive support ensures your transition to Portugal is effortless, letting you focus on success in your new French Speaking Customer Support Specialist position in Portugal.

How to Apply

If you are ready to advance your career in the logistics industry with this exciting opportunity, click Apply Now to submit your application to the Mercier Consultancy Group team. We look forward to reviewing your profile.