Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class organizations across the European continent. As a leader in the BPO and recruitment sector, we pride ourselves on facilitating life-changing career moves for professionals seeking excellence.

Job Overview

We are currently recruiting for an exceptional Customer Support Specialist position in Greece, designed for native or fluent Portuguese speakers eager to advance their careers in the Customer Support Services industry. This is a unique opportunity to join an international team, providing high-level support while enjoying a Mediterranean lifestyle through our comprehensive support programs for Portuguese-speaking jobs.

Key Responsibilities

• Deliver high-quality assistance to customers via inbound phone calls, email, and live chat channels.
• Resolve complex inquiries within the Customer Support Services industry with precision and empathy.
• Perform account management tasks to ensure seamless service delivery for global clients.
• Provide basic technical troubleshooting to resolve user issues effectively and efficiently.
• Maintain a professional demeanor to ensure high levels of customer satisfaction and loyalty.
• Collaborate with international team members to share best practices and improve service standards.
• Document customer interactions accurately within the internal database system.

Requirements

• Fluent in Brazilian Portuguese and English
• Previous experience in customer or technical support
• Strong communication skills
• Customer-oriented mindset
• Willing to relocate to Greece
• Native or fluent Portuguese (spoken and written)
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Greece

Choosing to work in Greece offers an unparalleled quality of life, where ancient history meets a vibrant, modern coastal culture. When you secure one of our Portuguese-speaking jobs, you are not just accepting a role; you are embracing a lifestyle defined by sunshine, stunning landscapes, and a welcoming community that makes Greece one of the most desirable destinations for expatriates globally.

Relocating to Greece provides the perfect balance between professional growth and personal enrichment. From enjoying world-renowned culinary experiences to exploring the rich heritage of Athens, living in Greece ensures every day feels like an adventure. With our dedicated relocation support, your transition to your new life in Greece will be seamless and stress-free.

How to Apply

If you are ready to take the next step in your career with this Customer Support Specialist position in Greece, we encourage you to submit your application today. Join the community of professionals thriving in jobs in Greece through the expert guidance of Mercier Consultancy Group. Click Apply Now to start your journey.