Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations within the Customer Support Services industry. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers while embarking on life-changing international opportunities.

Job Overview

We are currently scouting for dynamic professionals to join a leading client for an exciting Support Specialist position in Greece. This role serves as a vital bridge between our client and their Portuguese-speaking clientele, ensuring that every interaction within the Customer Support Services sector reflects excellence and technical precision.

Key Responsibilities

• Deliver high-quality assistance to Portuguese-speaking customers through voice and digital chat channels.
• Investigate and resolve complex technical inquiries to maintain optimal user experience.
• Analyze and rectify billing discrepancies with a focus on administrative accuracy.
• Troubleshoot software-related challenges in a fast-paced Customer Support Services environment.
• Document customer interactions meticulously to ensure data integrity and service standards.
• Collaborate with internal teams to escalate and resolve high-priority user concerns.
• Maintain a deep understanding of product features to provide accurate, value-added support.

Requirements

• Fluent in Portuguese
• Fluent in English
• Previous customer or technical support experience
• Willing to relocate to Athens

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Greece

Securing one of our Portuguese-speaking jobs in Greece means more than just a career move; it is an invitation to embrace a Mediterranean lifestyle defined by sunshine, ancient history, and vibrant nightlife. Greece offers a unique blend of professional growth and personal enrichment, making it the perfect destination for those seeking a change of scenery.

Beyond the professional scope, life in Greece is characterized by world-renowned culinary experiences, welcoming locals, and a high quality of life. By choosing a Support Specialist position in Greece, you will enjoy a seamless transition with our support, ensuring you settle into the heart of this historic country with complete peace of mind.

How to Apply

If you are ready to take the next step in your career and join a thriving international community, click Apply Now to submit your application. We look forward to reviewing your profile and helping you start your journey with Mercier Consultancy Group.