Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, renowned for connecting top-tier talent with industry-leading organizations across Europe. As a leader in recruitment and BPO services, we specialize in placing professionals into high-impact roles, including exclusive Dutch-speaking jobs within the vibrant travel sector.

Job Overview

We are seeking a dedicated professional for a Customer Service Agent position in Netherlands, specifically tailored for the fast-paced travel industry. This role offers an excellent opportunity to manage global travel bookings and loyalty programs while operating within a flexible hybrid work model based in beautiful Amsterdam.

Key Responsibilities

• Provide comprehensive support to travel agencies regarding international flight bookings and itineraries.
• Manage and resolve complex travel inquiries with a high degree of precision and professionalism.
• Utilize advanced CRM systems to document interactions and track travel loyalty program statuses.
• Ensure high-quality service delivery that aligns with the premium standards of the travel industry.
• Maintain a proactive attitude when troubleshooting flight changes or booking discrepancies for clients.
• Collaborate with global teams to ensure seamless travel operations and customer satisfaction.
• Handle sensitive information and payment processing tasks within established security protocols.

Requirements

• Native or fluent Dutch (spoken and written)
• Valid EU passport (mandatory)
• Minimum MBO level 4 or equivalent
• Fluent Dutch and English
• Previous customer service experience preferred
• A highly service-oriented and proactive mindset suited for the travel industry

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Hybrid Work Model (mix of on-site and remote)
• And Much More...

Life in Netherlands

Working in the Netherlands offers an unparalleled quality of life, characterized by a perfect balance between professional ambition and personal well-being. The Netherlands is globally recognized for its inclusive culture, vibrant social scene, and efficient infrastructure, making it an ideal destination for those seeking stable jobs in Netherlands. Whether you are navigating the historic canals of Amsterdam or exploring the Dutch countryside, the lifestyle here is both enriching and accessible.

Living in the Netherlands means joining a diverse international community with a world-class culinary landscape and a rich historical heritage. This Customer Service Agent position in Netherlands provides the perfect foundation to immerse yourself in this progressive environment. With a reputation for innovation and hospitality, the Netherlands remains a top choice for career-minded individuals looking for high-quality Dutch-speaking jobs that balance international exposure with local comfort.

How to Apply

If you are ready to elevate your career in the travel sector and want to join a dynamic team in Amsterdam, we invite you to click Apply Now to submit your application. We look forward to reviewing your profile and discussing this exciting opportunity with you.

Best regards,
The Recruitment Team at Mercier Consultancy Group