Technical Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, serving as a trusted partner for global corporations seeking elite talent. We specialize in connecting high-caliber professionals with transformative career opportunities within the dynamic Customer Support Services industry.

Job Overview

We are currently looking for a talented individual to join our client as a Technical Support Agent position in Portugal. This is an excellent opportunity for those seeking Italian-speaking jobs that combine high-level technical expertise with exceptional customer care in the heart of Europe.

Key Responsibilities

• Provide comprehensive technical assistance to Italian-speaking customers via phone, email, and live chat.
• Execute advanced troubleshooting procedures to resolve hardware and software inquiries efficiently.
• Maintain rigorous documentation standards within the corporate ticketing system to ensure case clarity.
• Support the sales department by offering pre-sales technical consultation to prospective clients.
• Ensure all service level agreements are met while maintaining a premium standard of customer satisfaction.
• Proactively identify trends in technical issues and contribute to internal knowledge base improvement.
• Serve as a primary point of contact for technical problem resolution within the Customer Support Services industry.

Requirements

• Native-level Italian (C2)
• Fluent English
• Experience in customer/technical support
• Proven ability to troubleshoot complex technical issues within a professional environment.
• A commitment to delivering world-class service in the Customer Support Services sector.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Securing one of our top-tier jobs in Portugal means embracing a Mediterranean lifestyle characterized by stunning coastal views, a rich cultural heritage, and over 300 days of sunshine a year. Portugal offers a harmonious blend of historic charm and modern infrastructure, making it a highly desirable destination for ambitious professionals.

When you accept a Technical Support Agent position in Portugal, you will enjoy an exceptional quality of life, world-renowned gastronomy, and a welcoming expat community. Living in Portugal allows you to balance a demanding career in the Customer Support Services industry with an active and vibrant social life, all while enjoying the safety and stability that Portugal is famous for.

How to Apply

If you are ready to advance your career with this exciting opportunity, we invite you to click Apply Now and submit your application for consideration. Our team at Mercier Consultancy Group looks forward to helping you embark on this international journey. Sincerely, The Recruitment Team at Mercier Consultancy Group.