Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke approach to talent acquisition, ensuring that professionals find the perfect environment to accelerate their careers within the vibrant Gaming & Esports sector.

Job Overview

We are currently seeking a talented individual for a Customer Support Specialist position in Malta within the fast-paced Gaming & Esports industry. If you are looking for one of the best Dutch-speaking jobs in Malta that offers a hybrid work model and a dynamic professional environment, this is an exceptional opportunity to join a global leader.

Key Responsibilities

• Deliver expert advice and in-depth product knowledge to gaming enthusiasts via phone, email, and live chat.
• Manage and monitor player accounts with precision, ensuring a seamless experience in the Gaming & Esports environment.
• Assist players with technical troubleshooting and account-related inquiries to maintain high service standards.
• Adhere to shift schedules, including mornings, evenings, weekends, and public holidays, to ensure 24/7 support coverage.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution for our global player base.
• Maintain accurate documentation of interactions within the CRM system to improve future gaming support workflows.
• Uphold the company’s reputation by providing professional and friendly communication at all times.

Requirements

• Native Dutch
• Good knowledge of written and spoken English
• Service-minded
• Flexible team player
• Solution-minded problem solver
• Current residency in Malta or ability to work in Malta (local candidates only)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Hybrid Work Model (mix of on-site and remote)
• And Much More...

Life in Malta

Life in Malta offers an unparalleled Mediterranean lifestyle, blending thousands of years of history with a modern, buzzing atmosphere. Residents of Malta enjoy over 300 days of sunshine a year, pristine beaches, and a vibrant social scene that makes it a top destination for those seeking a high quality of life. Choosing one of our Jobs in Malta means you get to experience the beauty of the island while building a career in a global hub.

Malta is home to a thriving international community, offering a fantastic balance between career growth and leisure. Whether you are exploring the historic streets of Valletta or dining at world-class restaurants in Sliema, Malta provides a truly unique experience. Our Customer Support Specialist position in Malta is the perfect way to start your journey in this exciting country.

How to Apply

Are you ready to elevate your career in the Gaming & Esports industry? If you meet the requirements for this Customer Support Specialist position in Malta, we invite you to apply today. Please click the "Apply Now" button to submit your application to Mercier Consultancy Group. We look forward to hearing from you!