Customer Care Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading organizations. We pride ourselves on facilitating exceptional career opportunities within the dynamic outsourcing (BPO) sector across Europe and beyond.

Job Overview

We are currently recruiting for a high-profile Customer Care Specialist position in Greece within a leading global BPO organization. This role is perfect for those seeking German-speaking jobs in an international environment where providing superior customer experiences is the top priority.

Key Responsibilities

• Deliver high-quality customer service through voice, chat, and email channels in a professional BPO environment.
• Manage diverse customer inquiries with accuracy and empathy to ensure maximum satisfaction levels.
• Maintain detailed records of customer interactions within the internal database system.
• Adhere to established service level agreements and performance metrics common in the outsourcing industry.
• Collaborate with internal teams to resolve complex technical or account-related issues efficiently.
• Represent major tech and e-commerce global brands with professionalism and dedication.
• Participate in ongoing training sessions to stay updated on product knowledge and system tools.

Requirements

• Bilingual in German (C1/C2/Native) and English (B2)
• Previous customer support or technical support experience
• Proficiency in Microsoft Office
• Ability to pass a background screening
• Strong problem-solving and critical thinking skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Securing one of our German-speaking jobs means embracing the vibrant lifestyle that only Greece can offer. With its world-renowned climate, stunning Mediterranean landscapes, and rich cultural history, Greece provides a unique backdrop for both your personal and professional growth.

Living in Greece offers an exceptional quality of life, featuring a legendary culinary scene and a welcoming social environment. If you are looking for a rewarding Customer Care Specialist position in Greece, you will find that the country perfectly balances a fast-paced BPO career with a relaxed, fulfilling lifestyle under the sun of Greece.

How to Apply

If you are ready to take the next step in your career and join a top-tier BPO firm, we encourage you to submit your application today. Please click "Apply Now" to be considered for this exciting opportunity. We look forward to reviewing your credentials.

Sincerely,
The Recruitment Team at Mercier Consultancy Group