Customer Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the global staffing industry, we specialize in high-impact placements that drive excellence in Customer Support Services across Europe.

Job Overview

We are currently seeking a motivated professional for a Customer Support Advisor position in Portugal, based in the vibrant city of Porto. This role is a fantastic opportunity for individuals seeking Spanish-speaking jobs within a dynamic, international Customer Support Services environment.

Key Responsibilities

• Deliver professional and friendly support to an international travel and accommodation community via phone and email.
• Assist customers with complex booking management and travel itinerary modifications.
• Address and resolve diverse inquiries with a high level of accuracy and empathy.
• Manage and facilitate the resolution of disputes arising between guests and hosts.
• Maintain detailed and accurate logs of customer interactions within our support systems.
• Contribute to the continuous improvement of our Customer Support Services standards through feedback and insight.
• Collaborate with international team members to ensure a seamless experience for all global clients.

Requirements

• Native-level Spanish
• Fluent English
• Communication skills
• Customer-oriented mindset
• Valid work permit for Portugal

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in

Life in Portugal

Starting your career with our Jobs in Portugal initiative means embracing a lifestyle defined by Mediterranean sunshine, rich cultural heritage, and a welcoming atmosphere. Portugal is consistently ranked as one of the best countries in the world for expatriates, offering a unique blend of historical charm and modern urban convenience that makes living in Portugal an enriching experience.

Beyond the professional growth, you will enjoy the exceptional culinary scene, stunning coastal landscapes, and high quality of life that Portugal provides. We take the stress out of your move, ensuring your transition to life in Portugal is as smooth as possible through our dedicated support systems.

How to Apply

If you are ready to advance your career in Customer Support Services and want to secure one of the most sought-after Spanish-speaking jobs in Europe, we encourage you to click Apply Now. We look forward to reviewing your application and welcoming you to the team. Best regards, the Recruitment Team at Mercier Consultancy Group.