Customer Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing candidates for high-growth sectors, ensuring that your next career move aligns perfectly with your professional aspirations and lifestyle goals.

Job Overview

Are you a gaming enthusiast looking to elevate your career? Mercier Consultancy Group is proud to present an exclusive Customer Support Advisor position in Portugal, specifically within the dynamic Gaming & Esports sector. We are seeking passionate professionals to join a vibrant international team in Lisbon, delivering world-class service to users of a leading sports betting platform.

Key Responsibilities

• Provide expert assistance to users of a premier gaming and sports betting platform via live chat, email, and telephone.
• Assist players with complex account management inquiries and verification processes.
• Troubleshoot technical issues related to the gaming interface to ensure a seamless user experience.
• Act as a brand ambassador for the esports and gaming operator, maintaining high levels of professionalism at all times.
• Manage and prioritize a high volume of inquiries within a fast-paced, gaming-focused environment.
• Stay updated on the latest betting trends and esports industry developments to provide relevant support.
• Contribute to team goals by offering innovative solutions to recurring customer feedback.

Requirements

• Native-level French
• Good English proficiency
• Customer-oriented mindset
• Previous customer service experience
• Ability to multitask
• Deep interest in the Gaming & Esports industry
• Strong communication skills suitable for a French-speaking job environment

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance

Life in Portugal

Securing one of our French-speaking jobs in Portugal means embracing a lifestyle defined by sunshine, historical charm, and a thriving expatriate community. Living and working in Lisbon provides an unparalleled quality of life, where you can enjoy the Mediterranean climate, vibrant local culture, and stunning coastal scenery throughout the year.

Portugal is globally recognized for its safety and hospitality, making this Customer Support Advisor position in Portugal an ideal choice for ambitious individuals. From world-renowned gastronomy to a bustling social scene, you will find that living in Portugal offers the perfect balance between a rewarding career and an exciting personal life.

How to Apply

If you are ready to start your journey in the fast-paced world of gaming with an industry leader, we encourage you to click Apply Now. Join our professional network at Mercier Consultancy Group as we continue to lead the way in sourcing elite talent for the best jobs in Portugal. We look forward to reviewing your application.