Customer Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the global staffing industry, we specialize in facilitating high-impact placements that drive success for both our clients and our candidates.

Job Overview

We are currently seeking a talented individual for a Customer Support Advisor position in Portugal, specifically within the dynamic Customer Support Services industry. If you are passionate about helping others and are searching for rewarding Spanish-speaking jobs, this is your opportunity to join an elite team in the vibrant city of Lisbon.

Key Responsibilities

• Provide high-quality support to guests and hosts within the global travel and hospitality industry.
• Manage and process bookings, ensuring accuracy and efficiency in every transaction.
• Address accommodation inquiries via phone and email with a focus on delivering excellence in Customer Support Services.
• Troubleshoot and resolve complex travel-related challenges to maintain high client satisfaction.
• Conduct thorough research to resolve disputes professionally and promptly.
• Navigate internal CRM systems and digital platforms to document interactions accurately.
• Collaborate with cross-functional teams to improve service standards and operational efficiency.

Requirements

• Native-level Spanish language skills
• Good written and spoken English
• Customer-oriented mindset
• Comfortable working with online platforms and digital tools
• Valid work permit for Portugal

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Choosing one of our available jobs in Portugal means choosing an exceptional quality of life. Portugal is globally renowned for its stunning coastline, mild Mediterranean climate, and rich cultural heritage, making it the perfect backdrop for your next career move.

Beyond the professional advantages, life in Portugal offers world-class cuisine and a welcoming atmosphere for expats. Our comprehensive relocation support ensures that your transition to living in Portugal is seamless, allowing you to focus on your new Customer Support Advisor position in Portugal while you explore all that this beautiful country has to offer.

How to Apply

If you are ready to take the next step in your career and join a top-tier team in Lisbon, we invite you to apply now. Simply click the link below to submit your application and join the Mercier Consultancy Group network today.