Technical Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities within the international Customer Support Services sector.

Job Overview

We are currently seeking a highly skilled professional for a Technical Support Agent position in Portugal, located in the beautiful city of Porto. This is a unique opportunity to join one of the most sought-after German-speaking jobs in the region, focusing on delivering exceptional technical assistance within the Customer Support Services industry.

Key Responsibilities

• Resolve emerging technical and service-related issues with precision and efficiency.
• Manage inbound customer support requests via phone, chat, and email for our German-speaking clients.
• Maintain and update accurate records within the internal ticketing system.
• Assist customers with pre-sales consultations and general inquiries.
• Provide comprehensive technical support to ensure seamless user experiences.
• Document case information thoroughly to uphold quality standards.
• Continuously strive for excellent customer satisfaction through professional communication.

Requirements

• Native-level German language skills (C2)
• Fluent English
• Patience to communicate and solve issues
• Handle data and personal information with confidentiality
• Proactive, self-motivated, and a great team player
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Portugal

Choosing to work in Portugal offers an unparalleled lifestyle characterized by a warm Mediterranean climate and a vibrant, welcoming culture. As you explore jobs in Portugal, you will find that Porto provides a perfect backdrop of historical charm and modern living, making it an ideal destination for your next professional adventure.

Beyond the professional benefits, Portugal is renowned for its world-class gastronomy and exceptional quality of life. Embracing the opportunity to live and work in Portugal allows you to immerse yourself in a unique social landscape while advancing your career at one of the finest Technical Support Agent position in Portugal.

How to Apply

If you are ready to take the next step in your career with this exciting role, we invite you to click Apply Now and submit your application. We look forward to hearing from you. Best regards, the team at Mercier Consultancy Group.