Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, serving as a gateway to elite career opportunities across Europe. We specialize in connecting top-tier talent with high-growth roles, and we are proud to lead the recruitment process for this prestigious Customer Service Representative position in Greece.

Job Overview

Embark on an exciting professional journey by joining our team in the vibrant Customer Support Services industry. As a Customer Service Representative, you will be the voice of a globally recognized streaming service, providing exceptional assistance to users while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece.

Key Responsibilities

• Deliver premium support to users of a leading streaming platform through phone, email, and chat channels.
• Troubleshoot technical streaming difficulties and device connectivity concerns with efficiency and expertise.
• Manage user account profiles, including login assistance and password recovery protocols.
• Navigate billing inquiries and subscription adjustments with precision to ensure high customer satisfaction.
• Maintain comprehensive records of interactions within the CRM system to improve the Customer Support Services experience.
• Engage with global customers to resolve service-related queries, representing our clients with professionalism.
• Collaborate with cross-functional teams to escalate complex technical issues effectively.

Requirements

• German native level
• English B2 level
• High school diploma
• Clean criminal record
• Shift work availability

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Relocating to Athens for one of our German-speaking jobs offers the perfect blend of professional growth and an incomparable quality of life. Greece invites you to enjoy over 300 days of sunshine, iconic historical landmarks, and a warm, inviting culture that makes everyone feel right at home.

Beyond the career opportunities in the Customer Support Services industry, Greece provides an exceptional environment for personal exploration. From the world-renowned Mediterranean cuisine to the stunning coastal scenery, choosing to work in Greece is a life-changing decision that Mercier Consultancy Group is here to facilitate with our comprehensive support.

How to Apply

If you are ready to take the next step in your career and join a top-tier international firm, we invite you to apply now. Simply upload your CV in English to begin your application for this Customer Service Representative position in Greece. We look forward to reviewing your profile! Sincerely, The Recruitment Team at Mercier Consultancy Group.