Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we pride ourselves on facilitating seamless professional transitions for those seeking high-impact careers abroad.

Job Overview

We are currently scouting for a talented professional to join our team as a Customer Service Agent position in Greece, representing a global entertainment brand. This role is perfect for those searching for Dutch-speaking jobs that combine professional growth with the unparalleled experience of living and working in one of Europe’s most vibrant landscapes.

Key Responsibilities

• Deliver exceptional support by managing account inquiries via phone and chat channels within the Customer Support Services sector.
• Assist users with troubleshooting and navigation issues regarding their digital applications and accounts.
• Maintain a high level of customer satisfaction through professional, empathetic, and efficient communication in Dutch.
• Collaborate with cross-functional teams to resolve complex customer issues promptly.
• Document all interactions accurately within the internal database to ensure quality control.
• Stay updated on product developments to provide accurate information to all end-users.
• Contribute to a positive team environment while consistently meeting established performance KPIs.

Requirements

• Native Dutch
• B2 English
• Minimum age 18
• Strong problem-solving skills and a passion for providing excellent customer support.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Greece

Embarking on one of our Jobs in Greece offers more than just a career step; it is an invitation to embrace a Mediterranean lifestyle defined by sun-drenched shores and a rich, historic culture. Greece provides a unique backdrop where ancient traditions meet a modern, international workplace, making every day an opportunity for personal discovery and adventure.

Beyond the workplace, you will enjoy world-renowned cuisine, a welcoming local community, and a high quality of life that makes Greece a premier destination for expatriates. Our dedicated relocation team ensures your move to Greece is effortless, allowing you to focus entirely on enjoying your new home and professional journey.

How to Apply

If you are ready to elevate your career with a Customer Service Agent position in Greece, we encourage you to apply now. Join the ranks of satisfied professionals who have successfully built their futures with us. We look forward to receiving your application at Mercier Consultancy Group.