Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a distinguished leader in international recruitment, specializing in connecting top-tier talent with world-class opportunities within the Customer Support Services sector. We pride ourselves on facilitating seamless professional transitions, ensuring our candidates secure the most rewarding Dutch-speaking jobs across Europe.

Job Overview

We are seeking a dedicated professional for a Customer Service Representative position in Bulgaria, supporting a major energy provider. This remote role is perfect for those seeking stability and professional growth while exploring high-quality jobs in Bulgaria.

Key Responsibilities

• Act as the primary point of contact for energy consumers, providing expert assistance in Dutch.
• Resolve complex account queries and billing concerns with precision and empathy.
• Maintain high levels of customer satisfaction by delivering tailored service solutions.
• Ensure all interactions adhere to industry-standard Customer Support Services protocols.
• Collaborate with internal departments to troubleshoot technical or service-related issues.
• Document all communications accurately within the company database to maintain data integrity.
• Participate in continuous training to stay updated on energy market trends and policies.

Requirements

• Native Dutch
• A2 English
• Minimum age 18
• Strong communication skills tailored for a high-paced Customer Support Services environment.
• Professional demeanor and a commitment to maintaining service excellence.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Choosing to pursue one of our many Dutch-speaking jobs in this region means embracing a vibrant culture and a breathtaking landscape. Bulgaria offers a remarkable blend of historic charm and modern living, characterized by pleasant weather and a welcoming atmosphere that makes any newcomer feel at home immediately.

Your relocation to Bulgaria is designed to be completely stress-free. With our expert support, you will quickly discover the exceptional quality of life that Bulgaria provides, from its world-class culinary scene to its affordable lifestyle. Joining a Customer Service Representative position in Bulgaria with Mercier Consultancy Group is your gateway to a rewarding international career.

How to Apply

If you are ready to elevate your career and join a top-tier firm, click Apply Now to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you start your journey.