Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO powerhouse, dedicated to connecting top-tier talent with world-class international brands. We specialize in facilitating seamless transitions for professionals seeking to advance their careers while enjoying a high quality of life through our bespoke German-speaking jobs network.

Job Overview

We are seeking a motivated professional to join our dynamic team as a Customer Service Agent position in Greece. In this role, you will provide premium support to Netflix users, ensuring an exceptional entertainment experience while benefiting from a fully supported relocation to sunny Greece.

Key Responsibilities

• Deliver high-quality customer support services to Netflix subscribers via phone, chat, and email.
• Resolve technical account issues and billing inquiries with efficiency and empathy.
• Maintain a professional, brand-aligned tone during all customer support service interactions.
• Document all user inquiries accurately within the customer management database.
• Navigate multiple digital tools to provide swift solutions to user-reported problems.
• Contribute to the success of one of our most prestigious German-speaking jobs in Greece by meeting performance standards.
• Collaborate with internal teams to stay updated on platform features and service guidelines.

Requirements

• Native German
• B2 English
• Minimum age 18
• A passion for delivering outstanding customer support services.
• Ability to thrive in a remote work environment based in Greece.
• Valid EU passport or right to work in Greece.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Greece

Embrace a vibrant new chapter by choosing one of our many jobs in Greece, a country renowned for its breathtaking landscapes, historical depth, and legendary Mediterranean climate. Living in Greece offers a unique blend of professional growth and an enviable work-life balance, surrounded by azure waters and warm, welcoming culture.

Greece is consistently ranked as a top destination for expatriates due to its affordable cost of living and world-class gastronomy. By securing this Customer Service Agent position in Greece, you are not just accepting a job; you are choosing to immerse yourself in the rich lifestyle that only Greece can provide, all while we handle the logistics of your move.

How to Apply

If you are ready to embark on this exciting international career journey, we invite you to click Apply Now and join our talented team at Mercier Consultancy Group. We look forward to reviewing your application.