Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class opportunities in the BPO and customer support sectors. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in their careers while facilitating seamless transitions for international candidates seeking the best jobs in Bulgaria.

Job Overview

We are currently seeking a talented professional for a Customer Service Representative position in Bulgaria, dedicated to supporting a leading telecommunications provider. This is an exceptional opportunity for those pursuing Dutch-speaking jobs abroad, offering a stable environment and a comprehensive support structure to ensure your success in the customer support services industry.

Key Responsibilities

• Provide high-quality technical and account support to customers of a major telecommunications provider via phone, email, and chat.
• Resolve customer inquiries regarding service plans, billing, and connectivity issues with precision and empathy.
• Maintain a deep understanding of the client’s products and services to offer accurate and timely guidance within the customer support services sector.
• Ensure all interactions meet the established quality standards and reflect the premium service level expected of the brand.
• Document customer interactions and case resolutions in the internal database with high attention to detail.
• Contribute to the team’s overall performance metrics while maintaining a professional and supportive tone.
• Collaborate with cross-functional teams to resolve complex customer issues effectively.

Requirements

• Native Dutch
• A2 English
• Strong interpersonal skills and a genuine passion for customer service excellence.
• Reliable, professional, and ready to embark on a new career journey in the vibrant city of Sofia.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing to pursue one of our Dutch-speaking jobs in Bulgaria means immersing yourself in a culture that perfectly balances historical charm with modern living. Bulgaria boasts a beautiful landscape, ranging from the majestic Balkan Mountains to the sun-drenched Black Sea coast, ensuring there is always something new to explore. Residents of Bulgaria enjoy a mild climate and a relaxed pace of life that makes every day feel like an adventure.

Moving for a Customer Service Representative position in Bulgaria is made incredibly easy with our comprehensive relocation support. Bulgaria is rapidly becoming a hub for international professionals who appreciate the high quality of life, affordable cost of living, and a thriving social scene. Join a diverse, international community in Bulgaria and elevate your career while enjoying the rich culinary and cultural heritage of this magnificent nation.

How to Apply

If you are ready to take the next step in your professional journey and join our team in Sofia, we invite you to click the 'Apply Now' button to submit your application. A member of the Mercier Consultancy Group team will review your profile and reach out to discuss your future success with us.