Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We specialize in facilitating seamless transitions for professionals seeking to advance their careers while enjoying a world-class standard of living.

Job Overview

We are currently seeking a dedicated professional for a Customer Expert position in Greece, supporting a renowned international technology brand. This role is a unique opportunity to join the thriving IT sector, offering a blend of technical support excellence and professional growth within one of the most exciting German-speaking jobs currently available.

Key Responsibilities

• Provide high-level professional support to users of a global tech brand, ensuring optimal customer satisfaction.
• Act as a brand ambassador, maintaining the values and professional standards expected within the IT industry.
• Troubleshoot technical inquiries and provide accurate, timely solutions to user-facing issues.
• Document all interactions within the CRM system to track and analyze recurring technical trends.
• Collaborate with cross-functional teams to escalate complex IT issues while maintaining clear communication with the user.
• Participate in continuous training sessions to stay updated on the latest software, hardware, and IT service developments.
• Ensure all support operations adhere to internal security protocols and data protection standards.

Requirements

• German native level
• English B2 level
• Proven passion for technology and the IT sector.
• Ability to work full-time (40 hours per week) in a remote capacity based in Greece.
• Strong problem-solving skills and a proactive approach to technical support.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Greece

Embarking on one of these German-speaking jobs in Greece provides more than just a career boost; it offers a lifestyle defined by stunning Mediterranean weather and a rich cultural heritage. Living in Greece allows you to enjoy a perfect work-life balance, where ancient history meets modern, vibrant city life.

Our comprehensive relocation support ensures that your move to Greece is effortless, allowing you to focus on your new IT career while exploring local cuisine and Mediterranean wonders. When searching for jobs in Greece, our candidates consistently find that the quality of life, friendly community, and welcoming environment make this the perfect destination for their next professional chapter.

How to Apply

If you are ready to advance your career in the IT industry and take on a new challenge as a Customer Expert in Greece, we invite you to apply now. Join the professional community at Mercier Consultancy Group and let us help you build your future abroad. We look forward to receiving your application.