Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, serving as the bridge between world-class talent and industry-leading global brands. We specialize in sourcing top-tier professionals for premium German-speaking jobs, ensuring that every career move you make is aligned with your personal and professional growth.

Job Overview

Elevate your career by joining the vibrant team behind one of the world’s most iconic streaming platforms. We are looking for a dedicated Customer Support Specialist position in Greece to provide exceptional assistance to subscribers, ensuring their entertainment experience is seamless, high-quality, and enjoyable.

Key Responsibilities

• Deliver premium support to users of a leading streaming platform via chat, email, and phone.
• Troubleshoot technical playback issues and subscription account inquiries with precision.
• Guide customers through platform navigation, ensuring they get the most value from their streaming service.
• Maintain a high level of customer satisfaction by providing accurate and empathetic communication.
• Collaborate with cross-functional teams to resolve complex account-related escalations.
• Maintain comprehensive knowledge of the latest streaming content and platform updates to assist users effectively.
• Document customer interactions within the CRM system to improve future service quality.

Requirements

• German native level
• English B2 level
• Strong passion for the streaming and digital entertainment industry.
• Excellent interpersonal skills and a natural ability to empathize with customer concerns.
• Ability to work on-site in Athens for this long-term opportunity.
• A proactive approach to problem-solving and a professional demeanor.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Greece

Securing one of our jobs in Greece means more than just a new position; it is an invitation to immerse yourself in a country where history meets modern coastal living. With over 300 days of sunshine, Greece offers an unparalleled lifestyle, perfect for those seeking to balance a professional career in the streaming industry with a relaxed, Mediterranean culture.

As you settle into your new life, you will find that living in Greece provides a unique blend of world-famous cuisine, vibrant nightlife, and a high quality of life. Our dedicated team is committed to making your transition seamless, ensuring that you feel at home in Greece from the moment you arrive.

How to Apply

If you are ready to launch your career in the international streaming sector, we invite you to click Apply Now and join our prestigious team. We look forward to reviewing your application and helping you start your journey with Mercier Consultancy Group.