Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a distinguished leader in European recruitment and BPO services, dedicated to connecting top-tier talent with exceptional international opportunities. We pride ourselves on facilitating seamless career transitions for professionals seeking to elevate their careers in the vibrant Customer Support Services industry.

Job Overview

We are currently sourcing candidates for a premium Customer Support Specialist position in Greece, designed for individuals passionate about delivering high-end service. This role represents one of the most exciting German-speaking jobs currently available, offering a perfect blend of professional growth and an immersive lifestyle in the heart of the Mediterranean.

Key Responsibilities

• Act as a primary point of contact for clients, providing expert assistance via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex inquiries with precision and empathy, ensuring total brand loyalty through superior communication.
• Maintain detailed records of customer interactions within the internal CRM to ensure consistent service standards.
• Participate in ongoing product training to stay ahead of industry updates and technical support requirements.
• Collaborate with cross-functional teams to identify and escalate critical customer issues promptly.
• Uphold the highest quality standards expected of a Customer Support Specialist position in Greece while meeting weekly performance KPIs.
• Contribute to a positive team culture by sharing best practices for handling diverse international client profiles.

Requirements

• German native level
• English C1 level
• Strong digital literacy and experience with modern communication software.
• Exceptional problem-solving abilities tailored to the Customer Support Services industry.
• Valid EU passport (mandatory)
• Professional demeanor and a proactive attitude toward relocating for new jobs in Greece.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Greece

Embracing one of our many German-speaking jobs means choosing a life of unparalleled quality. Greece offers an idyllic landscape where ancient history meets modern coastal living, providing a unique cultural backdrop for those starting their international journey. From the bustling energy of Athens to the serene beauty of the Aegean, you will find that living in Greece is as rewarding personally as it is professionally.

Beyond the career-defining nature of this Customer Support Specialist position in Greece, you will enjoy a Mediterranean diet renowned for its freshness and a social life that thrives under the warm Greek sun. Our relocation support ensures that your transition to life in Greece is smooth and stress-free, allowing you to focus on discovering why so many professionals choose to build their future here.

How to Apply

If you are ready to take the next step in your career and experience the best of jobs in Greece, we invite you to apply now. Join our network of excellence and let Mercier Consultancy Group guide you toward your next great professional chapter. We look forward to receiving your application.