Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, serving as a gateway for top-tier talent to connect with leading organizations across the globe. As a leader in European recruitment and BPO services, we pride ourselves on matching exceptional professionals with career-defining opportunities that propel growth and innovation.

Job Overview

We are currently sourcing a dedicated professional for a Customer Support Specialist position in Greece, specifically designed for those passionate about the evolving field of digital security. This role serves as the primary point of contact for clients seeking robust cybersecurity solutions, ensuring their digital safety and subscription management remain seamless and secure.

Key Responsibilities

• Act as a trusted advisor to clients navigating complex cybersecurity subscription services and software suites.
• Provide high-level technical assistance and troubleshooting to ensure uninterrupted digital protection for all users.
• Maintain a deep understanding of evolving cybersecurity trends to offer accurate and timely resolutions to customer queries.
• Execute secure account management protocols while prioritizing user privacy and data integrity at every interaction.
• Collaborate with internal technical teams to escalate critical security issues and ensure swift resolution.
• Manage high-volume inquiries with efficiency, maintaining the professional standards expected of premier German-speaking jobs in the tech sector.
• Document all interactions meticulously within our CRM systems to facilitate ongoing service optimization.

Requirements

• German native level
• English B2 level
• Previous experience in technical or high-stakes customer support is highly valued.
• A proactive approach to problem-solving within a fast-paced cybersecurity environment.
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Greece

Securing one of our German-speaking jobs in Thessaloniki offers you the perfect blend of modern professional development and the timeless Mediterranean lifestyle. Greece provides an unparalleled quality of life, where you can enjoy sunny weather, a rich historical landscape, and a vibrant local culture that welcomes international professionals with open arms.

Living and working in Greece means embracing a slower, more rewarding pace of life complemented by world-class Mediterranean cuisine. Choosing this Customer Support Specialist position in Greece ensures you receive comprehensive support to make your transition smooth, allowing you to settle into your new home and enjoy everything this beautiful country has to offer.

How to Apply

If you are ready to elevate your career in the cybersecurity industry and want to experience life in one of Europe’s most exciting hubs, we invite you to take the next step. Click "Apply Now" to submit your application and join our talent network. We look forward to hearing from you. Best regards, the team at Mercier Consultancy Group.