Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a distinguished leader in international recruitment and BPO solutions, bridging the gap between world-class talent and premium corporate environments. We specialize in sourcing multilingual professionals for premier customer support services, ensuring your career journey is both seamless and rewarding.

Job Overview

We are currently sourcing exceptional candidates for a Customer Service Representative position in Greece, representing a global manufacturer of premium coffee machines. This role offers the perfect entry point into German-speaking jobs in the vibrant Customer Support Services sector, combining professional growth with an unparalleled Mediterranean lifestyle.

Key Responsibilities

• Act as the primary point of contact for owners of premium coffee machines, ensuring an exceptional service experience.
• Manage incoming inquiries regarding device operation, technical troubleshooting, and warranty specifications via phone, email, and live chat.
• Maintain precise and comprehensive case documentation utilizing the Salesforce CRM platform.
• Collaborate within an international team to uphold high standards of service excellence in the Customer Support Services industry.
• Provide occasional support to English-speaking customers from the UK and Ireland as part of our global reach.
• Ensure all technical queries are resolved efficiently while maintaining brand loyalty and customer satisfaction.
• Participate in regular team meetings to discuss service optimizations and process improvements.

Requirements

• Native level German
• C1 level English
• EU citizenship or valid work permit
• Clean criminal record
• School leaving certificate

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)

Life in Greece

Embracing one of our many German-speaking jobs in Greece means more than just a career change; it is a lifestyle upgrade. Greece offers a unique blend of ancient history and modern Mediterranean culture, where the sun shines year-round, inviting you to explore stunning coastlines and historic landmarks during your downtime. Choosing a Customer Service Representative position in Greece allows you to immerse yourself in a vibrant social scene, legendary hospitality, and an energetic, welcoming local community.

Beyond the professional benefits, the relocation experience is designed to be effortless, allowing you to focus on discovering the local culinary scene and the incredible quality of life that Greece is famous for. From the bustling streets of Athens to the tranquil islands nearby, your move to Greece will be a transformative experience supported by our expert relocation team. Start your new chapter with one of our specialized roles today.

How to Apply

If you are ready to advance your career with this Customer Service Representative position in Greece and join our growing team of professionals, we encourage you to click Apply Now. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your application and guiding you through your relocation journey.