Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining transitions for professionals seeking to elevate their expertise within the global tech sector.

Job Overview

We are currently sourcing exceptional talent for a Customer Service Representative position in Portugal, specifically within the dynamic software development industry. This is an unparalleled opportunity to advance your career by providing high-level support and strategic value to a global software leader based in Lisbon, one of the most sought-after hubs for German-speaking jobs in Europe.

Key Responsibilities

• Act as the primary point of contact for software users, resolving complex inquiries via phone, email, and live chat.
• Provide expert-level technical troubleshooting to ensure seamless software functionality for our diverse business client base.
• Manage client accounts with precision, ensuring consistent satisfaction and long-term user retention.
• Identify and capitalize on strategic upselling opportunities to offer additional software solutions that enhance the customer experience.
• Collaborate closely with internal development teams to relay critical user feedback and feature requests.
• Maintain detailed documentation of all support interactions within our CRM systems.
• Foster a professional relationship with users, acting as an ambassador for the software brand.

Requirements

• Native level German
• B2 English
• Sales experience
• Proven ability to adapt to fast-paced software environments.
• Strong problem-solving mindset with a focus on technical software support.

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Portugal

Embarking on one of these German-speaking jobs in Portugal offers a lifestyle upgrade like no other. Known for its year-round sunshine, vibrant coastal culture, and historic charm, Portugal provides the perfect backdrop for a balanced professional life. Whether you are wandering through the colorful streets of Lisbon or relaxing on the golden beaches nearby, you will quickly understand why so many international professionals choose to call this country home.

Beyond the incredible climate, our successful candidates enjoy a superior quality of life, featuring world-class Mediterranean cuisine and a friendly, welcoming local community. When searching for jobs in Portugal, you are choosing a destination that blends professional growth within the software sector with a relaxed, modern European lifestyle. We make your transition seamless so you can begin enjoying everything Portugal has to offer from your very first day.

How to Apply

If you are ready to take the next step in your career with this Customer Service Representative position in Portugal, we invite you to apply now. Join a global leader and start your new chapter in Lisbon with the full support of our team. We look forward to reviewing your application.

Sincerely,
The Recruitment Team at Mercier Consultancy Group