Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, serving as a gateway for top-tier talent to access prestigious roles across Europe. We specialize in connecting bilingual professionals with high-impact career opportunities, positioning ourselves as a leader in the global recruitment landscape for German-speaking jobs.

Job Overview

We are currently seeking a dedicated individual for a Customer Support Specialist position in Greece within the dynamic Cybersecurity industry. This on-site role in Thessaloniki offers the perfect blend of professional growth and an international lifestyle, making it one of the most sought-after German-speaking jobs in the region.

Key Responsibilities

• Provide expert support for users regarding digital protection software and cybersecurity subscriptions.
• Manage high-volume customer inquiries across phone, email, and chat channels with precision.
• Develop and implement effective solutions to ensure high customer retention rates.
• Educate clients on the importance of digital security and best practices for subscription management.
• Troubleshoot technical account concerns to maintain an seamless user experience.
• Collaborate within an international office environment to uphold strict security standards.
• Stay updated on the latest cybersecurity threats to provide informed and accurate assistance.

Requirements

• Fluency in German
• B2 level English
• High school diploma
• Criminal record certificate
• Strong communication and listening skills
• Ability to commit to an on-site office role in Thessaloniki, Greece.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Greece

Choosing one of our jobs in Greece means embracing a lifestyle defined by Mediterranean sunshine, rich historical heritage, and vibrant coastal culture. Residents in Thessaloniki enjoy a perfect work-life balance, where the warmth of the local community makes settling into a new country an effortless and enriching experience.

By accepting this Customer Support Specialist position in Greece, you are choosing a high quality of life bolstered by incredible local cuisine and world-class hospitality. Greece is an ideal destination for professionals looking to advance their careers while enjoying a relaxed, sun-drenched environment.

How to Apply

Are you ready to take the next step in your career with Mercier Consultancy Group? If you meet the requirements, we invite you to click "Apply Now" to join our team. We look forward to reviewing your application and helping you start your new journey in Greece.

Best regards,
The Recruitment Team, Mercier Consultancy Group