Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating life-changing career opportunities, specifically specializing in high-demand Dutch-speaking jobs across Europe.

Job Overview

We are currently seeking a motivated Customer Service Representative to join a dynamic team in Athens, Greece, within the vibrant Customer Support Services industry. This Customer Service Representative position in Greece offers the unique chance to advance your career while living in one of the most culturally rich destinations in the world.

Key Responsibilities

• Provide high-quality support to customers via phone, chat, and email regarding insurance services for electronics and household appliances.
• Assist clients with detailed product inquiries to ensure optimal satisfaction within the Customer Support Services sector.
• Manage and process warranty claims with accuracy and efficiency.
• Track repair statuses and provide timely updates to customers throughout the service lifecycle.
• Utilize professional communication skills to resolve issues and represent the brand effectively.
• Maintain accurate and detailed case documentation within the internal CRM system.
• Participate in comprehensive, fully paid training to master internal systems and service protocols.

Requirements

• Fluent Dutch
• B2 English
• Strong communication skills
• Multitasking ability
• Birth certificate and criminal record extract

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Greece

Embarking on one of our Dutch-speaking jobs in Athens means embracing the Mediterranean lifestyle, where ancient history meets modern coastal living. Greece offers a fantastic climate with abundant sunshine, world-renowned hospitality, and a rich cultural heritage that makes every weekend feel like a vacation while working in the Customer Support Services field.

Relocating to Greece provides an exceptional quality of life, featuring vibrant nightlife, exquisite local cuisine, and a welcoming international community. Whether you are looking to advance your professional journey or simply seeking an adventure, choosing a position in Greece guarantees an unforgettable experience in a country that values balance and connection.

How to Apply

If you are ready to take the next step in your career and join a thriving team, click Apply Now to submit your application for this Customer Service Representative position in Greece. We look forward to reviewing your profile and helping you transition to your new home. Best regards, the team at Mercier Consultancy Group.