Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless career transitions, ensuring that every professional finds their perfect fit within the competitive Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for a Customer Service Representative position in Bulgaria. This role offers an excellent opportunity to build a career while enjoying the benefits of Dutch-speaking jobs within a supportive and dynamic international environment.

Key Responsibilities

• Manage high-volume inquiries for a leading energy provider via phone, email, and chat.
• Provide expert assistance regarding complex customer billing and payment processing.
• Explain tariff structures and assist clients with account modifications.
• Resolve customer complaints with efficiency, empathy, and professionalism.
• Ensure all interactions meet the high-quality standards expected in the Customer Support Services sector.
• Maintain accurate records of customer interactions within the internal company database.
• Collaborate with internal teams to ensure prompt resolution of escalated issues.

Requirements

• Fluent Dutch
• System proficiency
• Patience
• Customer-oriented attitude
• Availability to work remotely within Bulgaria or at our central hub.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Bulgaria offers an exceptional lifestyle for expatriates, blending rich historical culture with a modern, vibrant atmosphere. Living in Bulgaria means enjoying a pleasant climate, diverse landscapes, and a cost of living that allows for a high quality of life, making it one of the most attractive destinations for those seeking new Dutch-speaking jobs abroad.

As part of our commitment to your success, we ensure your transition to Bulgaria is entirely stress-free. From local culinary experiences to a welcoming social scene, Bulgaria provides a perfect backdrop for your professional growth. Explore the best opportunities among current Jobs in Bulgaria and elevate your career with our comprehensive support package.

How to Apply

If you are ready to take the next step in your career and join a top-tier team in the Customer Support Services industry, please click Apply Now to submit your application. We look forward to reviewing your credentials and assisting you with your relocation to Bulgaria.

Best regards,
The Recruitment Team at Mercier Consultancy Group