Technical Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading organizations across Europe. We pride ourselves on providing comprehensive support to our candidates, ensuring a seamless transition into top-tier careers within the most dynamic global sectors.

Job Overview

We are currently seeking a passionate professional for a Technical Customer Support Specialist position in Portugal, specifically within the fast-paced Gaming & Esports industry. This role offers the perfect opportunity for gaming enthusiasts to launch their career in a supportive, high-tech environment while enjoying one of the most desirable German-speaking jobs available in Southern Europe.

Key Responsibilities

• Provide expert technical assistance to players of a world-renowned gaming brand.
• Troubleshoot platform-related issues, connectivity concerns, and account-specific inquiries within the Esports ecosystem.
• Maintain high levels of customer satisfaction by delivering precise, technical guidance in German.
• Document and report recurring technical bugs or feedback to the development team to improve the gaming experience.
• Guide users through complex technical setup processes to ensure optimal gameplay performance.
• Manage ticket queues efficiently, ensuring that all gaming community inquiries are addressed with speed and technical accuracy.
• Stay updated on the latest industry releases and software patches to provide the best possible support to the gaming community.

Requirements

• Native German speaker
• B2 English proficiency
• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
• A strong desire to relocate for one of the most exciting German-speaking jobs in Lisbon.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Choosing to accept a Technical Customer Support Specialist position in Portugal means embracing a lifestyle filled with vibrant culture, world-class cuisine, and year-round sunshine. As one of the most popular hubs for international professionals, Portugal offers a high quality of life that blends historical charm with modern convenience, making it an ideal destination for those seeking a fresh start.

Our candidates consistently find that the welcoming atmosphere of Portugal creates an environment where they can thrive both personally and professionally. By securing one of these rewarding jobs in Portugal, you will join a thriving community of expats, enjoying everything from golden Atlantic beaches to the bustling urban life of Lisbon, all supported by our dedicated relocation team.

How to Apply

If you are ready to elevate your career within the Gaming & Esports sector and are looking for the best jobs in Portugal, we want to hear from you. Please click the "Apply Now" button to submit your application and join our team of specialists. We look forward to facilitating your journey to Lisbon with Mercier Consultancy Group.