Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading enterprises. We pride ourselves on facilitating career-defining opportunities within the telecommunications sector, ensuring our candidates find the perfect professional match.

Job Overview

We are currently sourcing exceptional talent for a Customer Support Specialist position in Bulgaria for a major player in the telecommunications industry. This is one of our most prestigious Dutch-speaking jobs, offering a unique opportunity to provide high-quality support while enjoying a seamless relocation experience to one of Europe's most vibrant emerging tech hubs.

Key Responsibilities

• Provide expert technical and administrative support to customers regarding telecommunications services and equipment.
• Manage incoming inquiries via phone, email, and chat with a focus on first-call resolution.
• Explain complex telecommunication plans, billing details, and service features clearly to subscribers.
• Maintain high customer satisfaction scores by delivering professional and efficient service solutions.
• Collaborate within a diverse, multilingual team to optimize support workflows in the telecommunications sector.
• Accurately document customer interactions and technical issues within the internal CRM system.
• Troubleshoot basic network and service connectivity issues to ensure optimal user experience.

Requirements

• Native or fluent Dutch (spoken and written)
• Native Belgian Dutch speaker
• A2 English proficiency
• Professional communication skills suitable for the telecommunications industry
• Ability to work effectively in a remote setting within Bulgaria

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing to pursue one of our Dutch-speaking jobs means embracing a lifestyle where modern convenience meets rich history. Bulgaria offers a wonderful climate, a vibrant social scene, and a cost of living that allows for a high quality of life. Whether you are exploring the bustling streets of Sofia or the scenic beauty of the countryside, Bulgaria provides a welcoming environment for international professionals.

When you accept this Customer Support Specialist position in Bulgaria, you will discover that the country is quickly becoming a favorite destination for expats. With its delicious culinary scene and accessible travel links, Bulgaria is the perfect place to advance your career. Join the growing community of professionals enjoying the benefits of living and working in Bulgaria today.

How to Apply

If you are ready to take the next step in your career and experience a new culture with the support of a dedicated team, we encourage you to click Apply Now. Join Mercier Consultancy Group and help us shape the future of telecommunications support.