Player Support Specialist for a Gaming Account with French

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the Business Process Outsourcing and Customer Support Services sectors. We pride ourselves on facilitating career growth across Europe, ensuring that every professional finds their perfect match within the most dynamic industries today.

Job Overview

We are seeking a dedicated professional for the Player Support Specialist for a Gaming Account with French position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment within the Customer Support Services industry, where your passion for gaming and your linguistic skills will define the player experience for millions worldwide.

Key Responsibilities

• Provide high-quality assistance to players via chat and support tickets to ensure seamless gaming experiences.
• Deliver a case-by-case, player-oriented support approach to resolve inquiries efficiently.
• Identify and document trending issues, technical glitches, and bugs, escalating them to the relevant internal departments.
• Collaborate with a passionate team of gamers to maintain a "player-to-player" support culture.
• Contribute to the continuous improvement of support protocols within the Customer Support Services environment.
• Maintain high standards of service while working within a 24/7 rotating shift schedule.
• Act as a primary point of contact for the French-speaking gaming community, ensuring brand loyalty and satisfaction.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Strong command of the English language.
• Previous experience or a genuine passion for gaming, allowing you to relate to player concepts and mindsets.
• A strong sense of player empathy and a commitment to delivering excellence in Customer Support Services.
• Professional, proactive attitude with a desire to contribute to team success in one of the most exciting French-speaking jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible lifestyle for expats, blending historical charm with a vibrant, modern city atmosphere. As you explore jobs in Bulgaria, you will discover a country with a rich culture, breathtaking mountain scenery, and a sunny climate that invites outdoor exploration. The capital, Sofia, is a hub for international talent, providing a unique Mediterranean-influenced lifestyle that makes it one of the most attractive destinations for French-speaking jobs in Europe.

When you relocate to Bulgaria, you will benefit from a high quality of life, an affordable cost of living, and a booming culinary scene. Our dedicated relocation support ensures that your move to Bulgaria is seamless and stress-free, allowing you to focus on your new career. Join our international community and see why so many professionals are choosing to advance their careers in Bulgaria today.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in the Customer Support Services sector, we want to hear from you. Click Apply Now to submit your application and begin your journey with Mercier Consultancy Group. We look forward to reviewing your profile for this exciting Player Support Specialist for a Gaming Account with French position in Bulgaria.