Player Support Specialist for a Gaming Account with Polish

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class opportunities in the Customer Support Services industry. As a leading European recruitment and business process outsourcing partner, we pride ourselves on facilitating career growth across the continent for those seeking premium professional pathways.

Job Overview

We are currently searching for enthusiastic professionals for a Player Support Specialist for a Gaming Account with Polish position in Bulgaria. This role is an incredible opportunity for gamers and customer service experts to join a dynamic environment in the heart of Sofia, perfect for those seeking high-quality Polish-speaking jobs abroad.

Key Responsibilities

• Provide world-class assistance to players regarding technical or account-related inquiries via live chat and support tickets.
• Ensure an exceptional player experience by utilizing a case-by-case, player-oriented communication approach.
• Identify and escalate trending issues and bugs to the relevant technical teams to ensure seamless service.
• Collaborate with a passionate team of gamers to maintain a authentic "player-to-player" support feel.
• Deliver consistent, high-quality support within a 24/7 operational environment through rotating shifts.
• Maintain comprehensive records of support interactions within our internal customer experience platforms.

Requirements

• Native or fluent Polish (spoken and written).
• Good command of the English language.
• Valid EU passport (mandatory).
• Strong player empathy and the ability to understand a player’s perspective when resolving complex technical or account issues.
• Proven gaming experience, allowing you to relate to the gaming community, mindset, and culture.
• A genuine desire to contribute to team success within the Customer Support Services industry.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure you are set up for success in your new role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition seamless.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation, and settling in.
• And Much More...

Life in Bulgaria

Choosing one of the available jobs in Bulgaria means stepping into a vibrant culture defined by stunning mountain landscapes, a welcoming social scene, and a pleasant climate. Bulgaria is rapidly becoming a hub for international professionals, offering a unique blend of historical charm and modern urban development that makes working in Bulgaria a truly rewarding lifestyle choice.

Beyond the professional benefits, relocating to Bulgaria provides an exceptional quality of life with affordable, delicious local cuisine and a rich variety of entertainment options. Our candidates consistently find that the move to Bulgaria is both easy and life-changing, thanks to our dedicated support for those starting their careers in one of the most exciting Polish-speaking jobs in Europe.

How to Apply

If you are ready to elevate your career as a Player Support Specialist for a Gaming Account with Polish position in Bulgaria, we encourage you to join our growing team. Please click the Apply Now button to submit your application to Mercier Consultancy Group, and let us help you take the next big step in your professional journey.