Customer Support with Dutch (Lisbon / Portugal)

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-caliber recruitment for the Customer Support Services industry. We partner with world-leading organizations to connect exceptional talent with life-changing career opportunities across Europe.

Job Overview

We are seeking dedicated professionals to join our team for a Customer Support with Dutch (Lisbon / Portugal) position in Portugal, representing one of the world's most beloved streaming platforms. This is an incredible opportunity to advance your career within the Customer Support Services industry while living in one of Europe's most vibrant capitals.

Key Responsibilities

• Provide high-quality, multi-channel customer support via phone, email, and chat for a global streaming leader.
• Identify and diagnose technical and service-related user issues to provide efficient resolutions.
• Maintain exceptional service standards within the Customer Support Services industry to ensure high user satisfaction.
• Navigate and troubleshoot complex platform queries, helping users maximize their viewing experience.
• Collaborate within a diverse, multicultural team environment in the heart of Lisbon.
• Maintain accurate records of customer interactions to contribute to service excellence and reporting.
• Stay updated on the latest streaming device technologies and service updates to provide accurate, real-time guidance.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong problem-solving skills with a passion for delivering excellent customer experiences.
• Excellent communication skills and professional demeanor suitable for the Customer Support Services industry.
• Ability to work on-site in Lisbon, Portugal, and a readiness to embrace a new cultural experience.
• Fluency in English (for internal communication and training purposes).

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you succeed in your role.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving for one of our Dutch-speaking jobs.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• An inspiring, multicultural work environment in the premium Customer Support Services sector.
• And Much More...

Life in Portugal

Choosing one of our jobs in Portugal means choosing a lifestyle defined by sunshine, historical charm, and a welcoming Mediterranean culture. Portugal offers an unparalleled quality of life, where you can enjoy world-class beaches and stunning architecture after your shift in our modern offices. Living in Portugal provides the perfect balance between professional ambition and personal well-being.

Our relocation experts handle the complexities of your move to Portugal, ensuring a smooth transition to your new home. From the delicious local gastronomy to the vibrant social scene, Portugal is a fantastic destination to build your future. By securing this Customer Support with Dutch (Lisbon / Portugal) position in Portugal, you are embarking on an exciting journey in a country known for its safety and hospitality.

How to Apply

Are you ready to join one of the best Dutch-speaking jobs in Europe? If you are a talented communicator looking to take the next step in your career, click Apply Now to submit your application to Mercier Consultancy Group. We look forward to reviewing your profile.