Digital Trust and Safety Specialist with Italian and English

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the dynamic Customer Support Services sector, ensuring a seamless transition for professionals seeking high-impact roles abroad.

Job Overview

We are currently looking for a motivated professional to join our team in Sofia for the Digital Trust and Safety Specialist with Italian and English position in Bulgaria. This role is essential for maintaining the highest standards of safety and excellence within the Customer Support Services industry by protecting digital communities through rigorous content evaluation and policy enforcement.

Key Responsibilities

• Monitor and review user-generated back-office information to ensure strict compliance with established digital safety policies.
• Take prompt, decisive, and appropriate action regarding any content that violates platform guidelines or poses potential risks to users.
• Stay consistently updated on internal platform policies to ensure accurate implementation and consistent quality in Customer Support Services.
• Identify and analyze emerging trends and patterns to proactively address and mitigate potential risks within the digital ecosystem.
• Collaborate with cross-functional teams to refine safety protocols and improve the overall digital user experience.
• Maintain high levels of accuracy and efficiency in a fast-paced, international work environment.
• Contribute to the continuous improvement of moderation workflows and safety strategies within the organization.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within an international corporate setting.
• A strong commitment to digital safety and experience within the Customer Support Services industry.
• Analytical mindset with the ability to handle sensitive information with integrity and discretion.
• Willingness to relocate on-site to Sofia, Bulgaria for this Digital Trust and Safety Specialist with Italian and English position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you succeed in your new career.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation, and settling in.
• And Much More...

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means immersing yourself in a country where ancient history meets modern European ambition. Sofia, the capital of Bulgaria, is a vibrant city nestled at the foot of the scenic Vitosha Mountain, offering a unique blend of outdoor adventure, rich cultural heritage, and a bustling social scene. Living in Bulgaria provides a high quality of life with year-round sunshine and a welcoming atmosphere that makes integration smooth for international professionals.

Beyond the career opportunities, Bulgaria is famous for its affordable lifestyle and culinary delights. Whether you are exploring the local galleries, enjoying the theater festivals, or traveling to the nearby Mediterranean Sea, you will find that Bulgaria offers a perfect balance between work and leisure. Our team at Mercier Consultancy Group is dedicated to ensuring that your transition to life in Bulgaria is as comfortable and rewarding as possible.

How to Apply

If you are an Italian-speaking professional ready to take the next step in your career and join the growing industry of Customer Support Services, we want to hear from you. Secure your future in Sofia by submitting your application today. Please click "Apply Now" to start your journey with Mercier Consultancy Group.