Digital Trust and Safety Specialist with Serbian and English

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class opportunities in the Customer Support Services industry. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in global business environments while providing our partners with the highest caliber of industry expertise.

Job Overview

We are currently seeking a motivated Digital Trust and Safety Specialist with Serbian and English to join our growing team in Sofia. This Digital Trust and Safety Specialist with Serbian and English position in Bulgaria is the perfect opportunity for those looking to build a stable career within the Customer Support Services industry while enjoying a seamless transition to a new, vibrant European destination.

Key Responsibilities

• Review user-generated back-office information to maintain the integrity of our Customer Support Services standards.
• Evaluate content that may include sensitive or potentially disturbing material, ensuring strict compliance with established safety policies.
• Take prompt and decisive action regarding any information that violates community guidelines or presents a potential risk to users.
• Stay consistently updated on internal policy shifts to ensure accurate and reliable implementation in all daily tasks.
• Identify, track, and analyze behavioral patterns to proactively mitigate future risks and safety concerns.
• Maintain high organizational standards to effectively manage shifting priorities and high volumes of digital content within the Customer Support Services sector.
• Provide logical, well-reasoned justifications for all safety-related decisions to support quality assurance protocols.

Requirements

• Native or fluent Serbian (spoken and written) is mandatory for this role.
• B2 level or higher in English to facilitate professional communication within international teams.
• Strong attention to detail with the ability to handle sensitive information with complete confidentiality.
• Proven ability to defend decisions through logical reasoning and analytical thinking.
• Experience investigating fraud, spam, or inappropriate content is highly valued for these Serbian-speaking jobs.
• Strong desire to pursue a long-term career path in one of the premier Jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move as smooth as possible.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Stable and rewarding career development opportunities.
• And Much More...

Life in Bulgaria

Choosing to work in Bulgaria offers an exceptional blend of rich history, modern European culture, and a temperate climate that appeals to professionals from all over the world. As a hub for international business, Bulgaria provides a unique setting where you can enjoy a high quality of life while working in a dynamic and fast-paced sector.

Sofia, the heart of Bulgaria, is known for its stunning architecture, vibrant culinary scene, and welcoming atmosphere. By securing one of these Serbian-speaking jobs in Bulgaria, you will join a thriving expat community and enjoy the convenience of modern urban living. Our relocation support ensures that your move to Bulgaria is effortless, allowing you to focus on your new career and the lifestyle benefits that make Bulgaria a top choice for international talent.

How to Apply

If you are ready to take the next step in your career and join a leading consultancy, we encourage you to submit your application today. Please click "Apply Now" to start your journey with Mercier Consultancy Group. We look forward to hearing from you and helping you land your next role in the beautiful city of Sofia.