Solutions Consultant with Irish and English

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across Europe. As a leader in the BPO and customer experience sector, we are committed to finding the perfect match for professionals seeking to advance their careers through international opportunities, such as our current selection of jobs in Bulgaria.

Job Overview

We are currently searching for a dedicated professional to join a dynamic team in the heart of the Customer Support Services industry. This Solutions Consultant with Irish and English position in Bulgaria offers the chance to support global users while enjoying a seamless transition to a vibrant new city through our comprehensive relocation support.

Key Responsibilities

• Deliver professional support for products and services within the Customer Support Services sector, ensuring a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other advanced customer service tools to meet specific user needs.
• Engage with customers across multiple channels, including phone, email, and chat, to provide high-quality assistance.
• Resolve complex customer inquiries within agreed SLAs by utilizing an extensive knowledge base and established protocols.
• Consistently meet or exceed internal benchmarks for call handling time, first-call resolution, and overall customer satisfaction scores.
• Collaborate with global team members to share best practices and contribute to the evolution of the shared knowledge base.
• Participate in ongoing training sessions to stay updated on product knowledge and emerging trends in the customer service industry.

Requirements

• Native or fluent Irish (spoken and written).
• Fluency in English to facilitate professional communication in an international environment.
• Our comprehensive training program will equip you with all the product knowledge you need to succeed.
• Strong problem-solving skills and a passion for delivering excellence in the Customer Support Services industry.
• Valid EU passport or legal right to work within the European Union.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you are industry-ready.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) is included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Professional growth opportunities within one of the leading Irish-speaking jobs markets in Eastern Europe.

Life in Bulgaria

Choosing to pursue jobs in Bulgaria provides an exceptional quality of life. Bulgaria is a hidden gem of Europe, offering a unique blend of historical charm, modern urban amenities, and stunning natural landscapes. Residents in Bulgaria enjoy a pleasant climate, affordable living costs, and a thriving social scene that makes it an ideal destination for those seeking a fresh start abroad.

Moving to Bulgaria for your next career chapter is made incredibly easy with our support. You will discover that Bulgaria offers a fantastic culinary experience and a welcoming culture, making it simple to settle in. Whether you are interested in the vibrant nightlife of Sofia or the beautiful mountains nearby, Bulgaria provides a perfect backdrop for your professional development and personal growth.

How to Apply

If you are ready to take the next step in your career and join a supportive, international team, we encourage you to apply now. Simply click the link below to submit your application and a member of the Mercier Consultancy Group recruitment team will reach out to discuss your profile. We look forward to hearing from you!