Customer Service Coordinator - German + Dutch

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting top-tier talent with world-class international organizations. We specialize in sourcing multilingual professionals for critical operational roles, ensuring our clients maintain excellence in their service standards.

Job Overview

We are currently recruiting for a Customer Service Coordinator - German + Dutch position in Belgium based in the vibrant city of Ghent. This vital role within the Customer Support Services industry involves managing international breakdown assistance and ensuring seamless communication for our clients, making it an excellent opportunity among the latest German-speaking jobs.

Key Responsibilities

• Act as the primary point of contact for international breakdown support, utilizing your language skills to provide expert assistance.
• Take full ownership of breakdown cases, ensuring customers receive consistent updates and peace of mind.
• Maintain clear and regular dialogue with repair dealers to monitor progress and coordinate resolutions.
• Deliver proactive and creative problem-solving strategies to address complex service challenges.
• Operate within a high-stakes, 24/7 international Customer Support Services environment, collaborating with diverse global teams.
• Think outside the box to navigate obstacles when standard procedures require a more personalized approach.
• Contribute to a supportive team culture where collaboration and mutual success are the top priorities.

Requirements

• Native or fluent German (spoken and written) is mandatory.
• Proficiency in Dutch (spoken and written) is required.
• Are you the one? You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Opportunity to build your career in the Customer Support Services sector
• And Much More...

Life in Belgium

Living in Belgium offers an exceptional quality of life, blending historic European charm with modern international convenience. Belgium is famous for its rich cultural history, world-class gastronomy, and a central location that makes exploring the rest of Europe incredibly easy for those pursuing jobs in Belgium.

Ghent, in particular, provides a perfect balance for those seeking a professional challenge in Belgium while enjoying a vibrant, friendly community. With a strong commitment to work-life balance, Belgium remains a premier destination for expatriate professionals who want to thrive in their careers while enjoying a high standard of living.

How to Apply

If you are ready to excel in this Customer Service Coordinator - German + Dutch position in Belgium, we invite you to submit your application today. Please click the Apply Now button to join our global talent network. We look forward to reviewing your credentials.

Best regards,
The Recruitment Team at Mercier Consultancy Group