Customer Support with Danish for TV Streaming Company

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to bridging the gap between top-tier global talent and industry-leading organizations. With an unwavering commitment to excellence, we specialize in placing high-caliber professionals in pivotal roles within the customer support services industry across Europe.

Job Overview

We are currently sourcing candidates for a dynamic Customer Support with Danish for TV Streaming Company position in Poland. This is an exceptional opportunity to join a global entertainment leader, where you will provide world-class assistance in a fast-paced customer support services environment, perfect for those seeking one of the most rewarding Danish-speaking jobs in Warsaw.

Key Responsibilities

• Act as the primary contact point, assisting customers via phone, email, and live chat within the customer support services sector.
• Provide high-quality technical support to ensure seamless operation of the streaming platform for all users.
• Address and resolve contract and billing inquiries with precision and efficiency.
• Manage customer complaints with a high degree of empathy and professional resolution strategies.
• Support both B2B and B2C client segments through first and second-line inbound support interactions.
• Perform administrative outbound calls, including feedback collection and proactive payment reminders.
• Maintain accurate documentation in the CRM system while upholding the brand’s high service standards.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Professional proficiency in English to engage with international teams.
• Strong desire to pursue a career in the customer support services industry.
• Excellent communication and problem-solving skills, with a tech-savvy approach to streaming technology.
• Ability to work on-site in Warsaw, Poland.

What We Offer

• Competitive Monthly Salary of 11,000 PLN gross per month.
• Fully Paid Training: Comprehensive 2-week onboarding program with a dedicated training buddy.
• Health Insurance: Private medical care (LuxMed) and life insurance.
• Social benefits package, including a MyBenefit cafeteria system.
• The opportunity to build your career among the best Danish-speaking jobs in Poland.
• And Much More...

Life in Poland

Poland has rapidly become one of Europe's most exciting hubs for young professionals, offering a blend of rich history and modern, vibrant city life. Living in Poland provides access to a bustling social scene, exceptional architecture, and four distinct seasons that make every time of year an adventure. Choosing one of our Jobs in Poland allows you to experience a high quality of life with a low cost of living, which is why thousands are choosing to relocate to this beautiful country.

Whether you are exploring the cobblestone streets of the capital or enjoying the diverse culinary scene, Poland is a destination that welcomes international talent with open arms. Our Customer Support with Danish for TV Streaming Company position in Poland provides the stability and community you need to thrive. Discover why professionals across the globe are making Poland their new home and join a growing community of expatriates and locals alike.

How to Apply

If you are ready to elevate your career and join a prestigious team in a fast-paced industry, we invite you to click the Apply Now button to submit your application. Our team at Mercier Consultancy Group looks forward to reviewing your profile for this exciting Customer Support with Danish for TV Streaming Company position. Start your journey with Mercier Consultancy Group today.