Croatian - Customer Support (Booking.com) (Relocation to GR)

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class opportunities across Europe. We specialize in elevating professional trajectories within the competitive Customer Support Services industry by partnering with iconic global brands.

Job Overview

We are currently seeking talented professionals for the Croatian - Customer Support (Booking.com) (Relocation to GR) position in Greece. This is a unique opportunity to join our elite team in the Customer Support Services sector, providing world-class assistance to travelers while enjoying a seamless transition to a new life abroad through our comprehensive relocation support.

Key Responsibilities

• Deliver exceptional service as part of our specialized team for the Croatian - Customer Support (Booking.com) (Relocation to GR) position in Greece.
• Manage incoming communications from international customers, ensuring high satisfaction in the Customer Support Services industry.
• Conduct thorough research to provide accurate resolutions to customer inquiries and travel-related issues.
• Serve as the primary point of contact for accommodation partners, assisting with modifications to room rates, availability, and extranet tooling.
• Utilize professional tools and standardized processes to provide precise and complete information to all stakeholders.
• Maintain a high level of partner service to ensure positive, long-term business relationships.
• Contribute to a high-performance environment dedicated to excellence in global customer support.

Requirements

• Native or fluent Croatian (spoken and written).
• Proficiency in English to effectively operate within our international Customer Support Services hub.
• Valid EU passport (mandatory).
• Proven ability to resolve complex issues with a professional and empathetic customer-first approach.
• Strong desire to pursue one of the most exciting Croatian-speaking jobs available in the current market.
• Commitment to relocating to Greece to begin this rewarding career path.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Greece

Embarking on one of these Croatian-speaking jobs means embracing the vibrant culture and Mediterranean charm of Greece. With its world-renowned weather, historic landmarks, and stunning coastline, Greece offers an unparalleled quality of life for those seeking professional growth in a picturesque setting. Choosing one of our Jobs in Greece ensures that your time outside of the office is just as rewarding as your professional contributions.

Relocating to Greece is a life-changing decision, and we make it simple. From indulging in world-class culinary experiences to enjoying the warm, welcoming atmosphere of local communities, Greece provides an ideal backdrop for your career. Our commitment to your success extends beyond the office, ensuring you are fully supported as you adapt to your new life in beautiful Greece.

How to Apply

If you are ready to take the next step in your career and join the premier Customer Support Services team at Mercier Consultancy Group, please click the "Apply Now" button below to submit your application. We look forward to reviewing your profile and welcoming you to our team in Greece!