Solutions Consultant with Slovak and English

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specialized in connecting top-tier talent with industry-leading corporations across Europe. As a leader in the BPO and recruitment sector, we pride ourselves on facilitating career growth while helping our partners deliver world-class service excellence.

Job Overview

We are currently looking for a motivated professional to join our team for a Solutions Consultant with Slovak and English position in Bulgaria. This role is a fantastic opportunity for those seeking high-quality jobs in Bulgaria, where you will provide expert support for one of the world's largest search engines in the vibrant Customer Support Services industry.

Key Responsibilities

• Deliver professional support for products and services, maintaining stellar customer satisfaction rates.
• Master and efficiently utilize CRM software, ticketing systems, and specialized customer service tools.
• Engage with customers across multiple channels, including phone, email, and chat.
• Resolve customer inquiries within agreed SLAs by utilizing a comprehensive knowledge base.
• Consistently strive to meet or exceed performance goals regarding resolution times and quality scores.
• Collaborate with global team members to share best practices and enhance internal knowledge resources.
• Participate in ongoing training to stay current with product updates and evolving trends in the Customer Support Services sector.

Requirements

• Native or fluent Slovak (spoken and written) is mandatory for this role.
• Strong proficiency in English to navigate international work environments.
• A passion for delivering exceptional customer service within the Customer Support Services industry.
• Excellent communication skills and an enthusiastic approach to problem-solving.
• Ability to relocate to Sofia for this on-site opportunity, one of the most sought-after Slovak-speaking jobs in the region.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of history, modern convenience, and breathtaking landscapes. As you settle into your new career in Bulgaria, you will experience a Mediterranean-influenced climate and a rich cultural scene that makes it a top destination for expatriates. Jobs in Bulgaria are increasingly popular due to the nation's rising status as a European tech and service hub.

Beyond the workplace, Bulgaria provides a high quality of life with affordable living costs and world-class gastronomy. With the support of our relocation concierge, your transition to life in Bulgaria will be seamless, allowing you to focus on enjoying the vibrant energy of the capital city and the welcoming local community found throughout Bulgaria.

How to Apply

If you are ready to advance your career as a Solutions Consultant with Slovak and English, we invite you to apply now. Join Mercier Consultancy Group today and take the next step in your professional journey. We look forward to reviewing your application.