Dutch speaking Customer Support Representative - Lisbon

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-leading organizations across the Customer Support Services industry. We specialize in facilitating seamless career transitions, ensuring that professionals find meaningful and challenging roles within a global landscape.

Job Overview

We are currently looking for a dedicated professional to join our client in a Dutch speaking Customer Support Representative - Lisbon position in Portugal. This is an exceptional opportunity to advance your career in the Customer Support Services industry while enjoying a vibrant, international work environment in one of Europe’s most beautiful capital cities.

Key Responsibilities

• Provide high-quality support to clients via phone, email, and chat channels.
• Assist small and medium-sized business clients in expanding their self-serve advertising presence.
• Deliver expert pre- and post-sales guidance regarding specialized self-service products.
• Offer proactive product support to enhance overall customer satisfaction and retention.
• Analyze and identify emerging client trends to suggest meaningful service improvements.
• Collaborate effectively by sharing actionable feedback with internal product and engineering teams.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Strong proficiency in English to communicate within our global Customer Support Services teams.
• Excellent interpersonal and communication skills suited for client-facing environments.
• A proactive attitude towards problem-solving and professional development.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Career growth and international networking opportunities within one of the best Dutch speaking jobs in the industry.

Life in Portugal

Choosing one of our available jobs in Portugal means choosing a lifestyle defined by sunshine, historical charm, and a welcoming culture. Portugal offers an incredible quality of life, where the Atlantic coast meets a bustling urban atmosphere, making it the perfect backdrop for your next professional chapter.

Relocating to Portugal is made simple with our dedicated support team, allowing you to focus on enjoying the Mediterranean climate, world-class gastronomy, and the vibrant social scene. By securing this Dutch speaking Customer Support Representative - Lisbon position in Portugal, you are embarking on a life-changing journey in one of Europe’s most desirable locations.

How to Apply

If you are ready to take the next step in your career and join a leading team in the Customer Support Services sector, we invite you to apply now. Join the many professionals succeeding in Dutch speaking jobs in Portugal by submitting your application today. We look forward to reviewing your profile.

Sincerely,
The Recruitment Team at Mercier Consultancy Group