Japanese-Speaking Customer Experts for Cloud Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As we expand our reach, we are currently facilitating recruitment for elite Japanese-speaking jobs within the vibrant Customer Support Services sector in Europe.

Job Overview

We are seeking talented professionals for the Japanese-Speaking Customer Experts for Cloud Platform position in Greece to join a global leader in cloud storage solutions. This role is a unique opportunity to provide high-level technical support while embarking on an international career path within the Customer Support Services industry.

Key Responsibilities

• Deliver exceptional 24/7 help-desk support via phone and email to users of a leading cloud platform.
• Resolve technical inquiries regarding cloud storage, backup services, and file synchronization.
• Adhere to strict company and client protocols to maintain high standards of service within the Customer Support Services industry.
• Maintain a proactive approach to continuous improvement, identifying ways to enhance user satisfaction.
• Collaborate with international teams to exchange innovative solutions and technical insights.
• Ensure all interactions contribute to a superior online user experience for a global customer base.

Requirements

• Native or fluent Japanese (spoken and written).
• Professional proficiency in English to collaborate with our diverse international team.
• Proven technical troubleshooting and problem-solving skills, with a passion for cloud technology.
• Previous experience in the Customer Support Services industry is considered a significant advantage.
• A positive attitude and a collaborative team spirit.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Greece

Choosing to pursue jobs in Greece means embracing an unparalleled Mediterranean lifestyle. As one of the most sought-after locations for international professionals, Greece offers a perfect blend of ancient history, stunning coastal landscapes, and a warm, sunny climate that lasts throughout the year. Living in Athens allows you to experience a vibrant city culture that is both historic and modern.

Beyond the professional benefits, the quality of life in Greece is exceptional. You will enjoy world-renowned cuisine, a welcoming local community, and a relaxing pace of life. Our comprehensive relocation support ensures that your move to Greece is seamless, allowing you to focus on your new Japanese-Speaking Customer Experts for Cloud Platform position in Greece from day one.

How to Apply

If you are ready to elevate your career within the Customer Support Services industry, we invite you to take the next step. Please click Apply Now to submit your application for this exciting opportunity. We look forward to reviewing your profile. Sincerely, The Recruitment Team at Mercier Consultancy Group.