Swedish-speaking Customer Expert for Delivery Services

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless transitions for professionals pursuing exceptional career opportunities within the international customer support services sector.

Job Overview

We are currently seeking candidates for a Swedish-speaking Customer Expert for Delivery Services position in Greece, representing a global leader in the delivery industry. This is a unique opportunity to provide high-level support in a fast-paced environment while enjoying the vibrant lifestyle that comes with one of the most exciting jobs in Greece.

Key Responsibilities

• Manage inbound communication via calls, chats, and tickets from restaurant partners and end customers.
• Resolve complex queries related to order status, refunds, delivery logistics, and platform navigation.
• Provide professional and empathetic customer service support across all digital channels within the customer support services sector.
• Adhere to established response templates and rigorous quality standards to ensure customer satisfaction.
• Escalate sensitive or unresolved technical issues to the appropriate internal departments.
• Execute ad-hoc administrative tasks to maintain seamless service operations.

Requirements

• Native or fluent Swedish (spoken and written).
• Valid EU passport (mandatory).
• Fluent English proficiency (spoken and written) to interact within our international team.
• Strong digital literacy and comfort with multitasking across various software platforms.
• Excellent written communication and typing skills suitable for professional customer support services.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Greece

Embracing one of our Swedish-speaking jobs means more than just a career move; it is a lifestyle transformation. Greece offers a unique blend of ancient history and modern Mediterranean vitality, with over 300 days of sunshine a year. Living in Greece allows you to enjoy world-famous gastronomy, stunning coastal landscapes, and a relaxed, social culture that makes it one of the most desirable locations for international talent.

Our relocation experts are committed to ensuring your transition to Greece is stress-free. Whether you are exploring the historical landmarks of Athens or enjoying a quiet seaside café, the quality of life in Greece is truly unmatched. Join the many professionals who have chosen to advance their careers by securing a Swedish-speaking Customer Expert for Delivery Services position in Greece today.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a stunning location, please click Apply Now to submit your application. We look forward to reviewing your profile and welcoming you to the team. Sincerely, Mercier Consultancy Group.