Turkish-Speaking Customer Experts for Singapore Airlines

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless career transitions, ensuring that our candidates find not just a job, but a professional home within the competitive landscape of the global customer support services industry.

Job Overview

We are looking for passionate professionals to join our team as Turkish-Speaking Customer Experts for Singapore Airlines in Athens, Greece. This is an exceptional opportunity to represent a world-leading aviation brand while building a career in the dynamic field of customer support services, specifically tailored for those seeking exciting Turkish-speaking jobs abroad.

Key Responsibilities

• Act as a brand ambassador for Singapore Airlines, providing seamless and professional assistance to passengers across multiple communication channels.
• Respond to inquiries from individual customers, travel agencies, and corporate partners within the customer support services framework.
• Manage and update accurate passenger information in our proprietary systems to facilitate ticket issuance and record maintenance.
• Clearly explain airline rules, travel procedures, and boarding policies to ensure a smooth passenger experience.
• Process complex reservation requests, including handling ticket refunds for errors, lost, or damaged bookings.
• Provide detailed explanations regarding fare structures, applicable taxes, and ancillary service fees.
• Engage in active listening to resolve passenger concerns effectively, maintaining the high standards expected in the customer support services industry.

Requirements

• Native or fluent Turkish (spoken and written) is mandatory for this position.
• Proficiency in English, both verbal and written, to support international communication.
• Valid EU passport, Schengen zone residency, or a valid Greek work permit.
• Prior experience in the customer support services industry is highly preferred.
• Previous experience in hospitality, travel, or the airline industry is considered a significant advantage.
• Strong technical aptitude and the ability to adapt quickly to new software platforms and digital tools.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your Turkish-Speaking Customer Experts for Singapore Airlines position in Greece.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) included for all successful candidates.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation, and settling in.
• And Much More...

Life in Greece

Embarking on a career in Greece offers more than just professional growth; it invites you to experience a lifestyle enriched by Mediterranean sunshine, vibrant history, and world-renowned culture. Choosing one of our jobs in Greece means enjoying a balanced life in a country celebrated for its hospitality, stunning coastlines, and endless opportunities for discovery. As you settle into your new life, you will quickly appreciate why Greece is a top destination for international professionals.

Beyond the professional benefits, relocating to Greece allows you to immerse yourself in a unique culinary landscape and an enviable quality of life. From the historic streets of Athens to the breathtaking islands, living in Greece provides an unforgettable backdrop for your career progression. Whether you are seeking new challenges or a complete life change, your journey in Greece starts here with Mercier Consultancy Group.

How to Apply

If you are ready to take the next step in your career and join a prestigious team in Athens, we encourage you to submit your application today. Click the "Apply Now" button to begin your journey with Mercier Consultancy Group and secure your future as one of our Turkish-Speaking Customer Experts for Singapore Airlines. We look forward to reviewing your application.