Spanish Operations Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in sourcing professionals for high-impact roles, ensuring that our partners thrive within the competitive landscape of the global Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for a Spanish Operations Customer Expert position in Portugal. This is an exceptional opportunity to advance your career in the Customer Support Services industry while enjoying the vibrant lifestyle of Lisbon, one of the most sought-after locations for international talent seeking high-quality jobs in Portugal.

Key Responsibilities

• Deliver expert support for clients within the specialized medical sector, ensuring every interaction reflects the high standards of the Customer Support Services industry.
• Respond to inbound calls and address customer inquiries regarding medical products with total confidence and professionalism.
• Provide empathetic, timely support and clear, actionable guidance to resolve complex customer service issues effectively.
• Manage the end-to-end process of requesting and collecting vital documentation required by payers.
• Perform accurate order entries and coordinate the precise shipment of products to customers to ensure efficient delivery.
• Maintain meticulous records of customer interactions to ensure quality assurance and continuous improvement.
• Collaborate with international teams to share best practices for delivering excellence in Spanish-speaking jobs.

Requirements

• Fluent European Spanish and good English (spoken and written).
• Strong problem-solving and analytical skills.
• Ability to handle complex customer cases independently.
• Comfortable working with multiple digital platforms and banking tools.
• Team-oriented with strong communication skills.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Professional growth opportunities within the Customer Support Services sector

Life in Portugal

Relocating to Portugal offers an unparalleled quality of life, characterized by its stunning Mediterranean climate, historic charm, and welcoming culture. When you secure one of our Spanish-speaking jobs in this beautiful country, you gain access to a lifestyle that balances professional development with leisure, sunshine, and a thriving social scene that makes Portugal a premier destination for expatriates.

Beyond the career advantages, Portugal is famous for its world-class gastronomy and safety. Choosing this Spanish Operations Customer Expert position in Portugal means settling into a vibrant community where history meets modernity, ensuring that your move to Portugal is as enriching personally as it is professionally.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a leading industry, we invite you to click Apply Now to submit your application. We look forward to reviewing your profile and helping you begin your journey with Mercier Consultancy Group.