Spanish-Speaking Consumer Experts for JTI

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services sector.

Job Overview

We are currently seeking talented individuals for the Spanish-Speaking Consumer Experts for JTI position in Greece. This role offers a unique opportunity to join an elite team in the Customer Support Services industry, where you will serve as the primary brand ambassador for one of the world's most esteemed companies, providing world-class service to consumers across Spanish-speaking markets.

Key Responsibilities

• Act as the primary point of contact for consumer inquiries, representing JTI with professionalism and expertise.
• Manage high-quality interactions across phone, email, and chat channels to ensure a seamless consumer experience.
• Provide detailed information and resolve inquiries regarding JTI’s diverse range of products.
• Utilize professional communication skills to address consumer concerns promptly and effectively.
• Identify and resolve issues, maintaining a commitment to high-level service in the Customer Support Services sector.
• Contribute to a positive brand image by transforming every consumer inquiry into a successful, satisfying experience.
• Maintain accurate records of consumer interactions within internal systems to ensure service continuity.

Requirements

• Native or fluent Spanish (spoken and written).
• Proficiency in English (spoken and written) to thrive in our international team.
• Proven track record or keen interest in the Customer Support Services industry.
• A genuine problem-solving mentality with a deep sense of ownership over consumer outcomes.
• Tech-savviness and learning agility to adapt to modern support software.
• A positive, professional, and collaborative attitude.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training conducted by certified industry professionals
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Greece

Choosing to pursue jobs in Greece means embracing a lifestyle where ancient history meets modern coastal living. Greece offers an unparalleled quality of life, characterized by its famous Mediterranean climate, stunning azure waters, and a vibrant social culture that welcomes expatriates with open arms. When you accept one of our Spanish-speaking jobs, you are not just starting a new role; you are embarking on a Mediterranean adventure in the heart of Europe.

Living and working in Greece provides the perfect balance between a high-energy professional career and a relaxed, sun-drenched atmosphere. From the incredible local gastronomy to the historical landmarks that adorn every city, Greece remains one of the most sought-after destinations for global professionals. Our support for your move ensures that your transition to life in Greece is as smooth and enjoyable as possible, allowing you to focus on your new Spanish-Speaking Consumer Experts for JTI position in Greece.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in the Customer Support Services sector, we invite you to apply now. Your path to an exciting international career begins here with Mercier Consultancy Group. We look forward to reviewing your application.