Portuguese-Speaking Consumer Experts for JTI

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and business process outsourcing, we specialize in facilitating international careers within the dynamic Customer Support Services sector.

Job Overview

We are seeking talented professionals for the Portuguese-Speaking Consumer Experts for JTI position in Greece. This role is a unique opportunity to join an elite team in the Customer Support Services industry, representing a global leader while enjoying a life-changing career move to one of Europe's most vibrant capitals.

Key Responsibilities

• Serve as the primary point of contact for consumer inquiries, representing JTI within the Customer Support Services sector.
• Manage interactions via phone, email, and chat to ensure a seamless and premium consumer experience.
• Provide accurate information and expert guidance regarding JTI’s product portfolio.
• Resolve consumer concerns and technical issues with a professional, solution-oriented approach.
• Maintain high levels of consumer satisfaction through effective communication and empathetic engagement.
• Demonstrate a deep sense of ownership and accountability for every consumer interaction handled.
• Collaborate with internal teams to continuously improve service standards and support processes.

Requirements

• Native or fluent Portuguese (spoken and written).
• Proficiency in English (written and spoken) to succeed in these international jobs in Greece.
• Valid EU passport (mandatory).
• Previous experience in a professional Customer Support Services environment is highly valued.
• Excellent problem-solving skills and a proactive, positive attitude.
• Tech-savvy mindset with the agility to learn new internal systems quickly.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included for the Portuguese-Speaking Consumer Experts for JTI position in Greece.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Greece

Starting your career with these Portuguese-speaking jobs in Greece allows you to immerse yourself in a culture known for its legendary hospitality and Mediterranean sunshine. Life in Greece offers a perfect balance of ancient history and modern metropolitan living, making it an ideal destination for professionals looking to expand their horizons.

Beyond the professional growth, Greece provides an exceptional quality of life, featuring world-renowned cuisine, vibrant nightlife, and breathtaking landscapes. When you accept this role in Greece, you are choosing a lifestyle defined by warmth and exploration, all while advancing your career in the international Customer Support Services industry.

How to Apply

If you are ready to elevate your career and embark on an unforgettable adventure, we invite you to click Apply Now to submit your application for the Portuguese-Speaking Consumer Experts for JTI position. We look forward to reviewing your profile and helping you join the team at Mercier Consultancy Group.