Back Office Gaming Support Specialist with Italian & English

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-leading organizations in the Customer Support Services sector. As a leader in European staffing, we facilitate high-level career opportunities, including the sought-after Back Office Gaming Support Specialist with Italian & English position in Bulgaria.

Job Overview

We are currently searching for a passionate professional to join a dynamic gaming team based in Sofia. This Back Office Gaming Support Specialist with Italian & English position in Bulgaria offers the perfect platform for those seeking to build a long-term career within the vibrant Customer Support Services industry while enjoying a fully supported relocation.

Key Responsibilities

• Provide expert assistance to players, resolving issues and queries to ensure a seamless experience in the Customer Support Services landscape.
• Champion the player voice, providing constructive feedback to internal departments to improve product and service delivery.
• Maintain a deep understanding of gaming mechanics to provide empathetic and informed support to the community.
• Collaborate with internal teams to refine workflows and enhance back-office operational efficiency.
• Document all player interactions accurately to maintain high standards of quality assurance.
• Participate in ongoing training to stay updated on the latest trends and procedures in the gaming industry.
• Contribute to a positive team environment by sharing insights and best practices with colleagues.

Requirements

• Native or fluent Italian (spoken and written).
• Proficiency in English to effectively communicate within an international corporate setting.
• Previous experience in gaming or a strong interest in the gaming community, allowing you to relate to player mindsets.
• Demonstrated empathy and a genuine desire to assist players with technical or account-related challenges.
• Strong analytical skills with an understanding of Customer Support Services best practices.
• Availability for on-site work in Sofia, making this one of the most exciting Italian-speaking jobs currently available.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria provides a unique opportunity to live in a culturally rich country with a beautiful climate and a booming professional scene. Bulgaria offers a perfect blend of historic charm and modern infrastructure, making it an increasingly popular destination for international professionals seeking quality of life.

Life in Bulgaria is defined by an affordable cost of living, vibrant social activities, and world-class cuisine. By joining one of our premium Italian-speaking jobs, you will benefit from a smooth transition, as Bulgaria prides itself on its welcoming environment for expatriates settling into their new professional homes.

How to Apply

If you are ready to take the next step in your career and join a leading team in the Customer Support Services sector, click "Apply Now" to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and assisting you on your journey to success in Bulgaria.