Italian Advisor for world's leading insurance broker

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO advisory, we pride ourselves on facilitating career-defining opportunities that bridge the gap between global industry leaders and professional candidates seeking a high-quality lifestyle.

Job Overview

We are currently seeking a motivated professional to join the team as an Italian Advisor for world's leading insurance broker position in Portugal. This is an exceptional opportunity to advance your career within the Customer Support Services industry in the vibrant, sun-drenched city of Lisbon. If you are looking for impactful Italian-speaking jobs that combine professional growth with an unmatched lifestyle, this is the perfect role for you.

Key Responsibilities

• Provide first-contact resolutions for complex customer insurance queries.
• Deliver specialized customer support via phone, email, and digital channels.
• Build meaningful relationships by answering inquiries in a courteous, professional, and empathetic manner.
• Meet and exceed industry-standard customer service quality goals, compliance regulations, and productivity targets.
• Create outstanding customer experiences that reflect the prestige of our global insurance client.
• Collaborate closely with management to provide actionable feedback and drive service improvements within the Customer Support Services sector.
• Maintain high levels of accuracy and detail when processing sensitive insurance-related information.

Requirements

• Native or fluent Italian (spoken and written) at C2 level.
• Advanced proficiency in English (minimum C1 level) for internal reporting and collaboration.
• Must hold EU citizenship or a valid work permit to secure jobs in Portugal.
• Strong communication, attentive listening, and superior interpersonal skills.
• A proactive problem-solver with an analytical mindset and excellent attention to detail.
• Commitment to on-site work in Lisbon, Portugal, for this premier Italian-speaking position.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) included for all international hires.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Portugal offers an exceptional quality of life, characterized by its stunning Atlantic coastline, historic charm, and some of the warmest weather in Europe. Choosing one of our jobs in Portugal means immersing yourself in a vibrant culture that values work-life balance, friendly locals, and a welcoming atmosphere that makes integration seamless.

Living in Portugal provides access to world-renowned gastronomy, diverse landscapes, and a safe, stable environment. When you join the Italian Advisor for world's leading insurance broker position in Portugal, you are choosing more than just a job; you are choosing a lifestyle upgrade in a country that is consistently rated among the top destinations for expatriates worldwide. Experience the best of what Portugal has to offer while advancing your career.

How to Apply

If you are ready to take the next step in your career and join a dynamic, international team in Lisbon, we invite you to click 'Apply Now' to submit your application. Join Mercier Consultancy Group as we help you secure your future in the heart of Europe. We look forward to reviewing your profile.