German Customer Service for Expedia - Full Relocation Pack

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment and BPO services, we specialize in connecting ambitious professionals with life-changing career opportunities across the continent.

Job Overview

We are currently seeking talented individuals for the German Customer Service for Expedia - Full Relocation Pack position in Portugal. This is an exceptional opportunity to advance your career within the Customer Support Services industry while living in one of Europe's most vibrant capitals, supported by a comprehensive relocation package.

Key Responsibilities

• Provide quick and effective customer assistance for travel-related inquiries via social media, chat, and email.
• Resolve complex issues regarding hotel bookings, including overbooking situations and incorrect reservation details.
• Manage booking updates and adjustments with high attention to detail to ensure seamless travel experiences.
• Maintain professional management of customer data and booking histories within our internal systems.
• Deliver high-quality customer care for various partner companies within the expansive Expedia network.
• Serve as a primary point of contact for German-speaking travelers, ensuring satisfaction at every stage of their journey.
• Collaborate with an international team in the Customer Support Services sector to uphold global quality standards.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international team.
• Previous experience in the Customer Support Services industry is highly valued.
• A genuine passion for the travel industry and a service-oriented mindset.
• Availability to work on-site in Lisbon, Portugal.
• Strong communication and problem-solving skills tailored to the fast-paced travel sector.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Choosing one of our German-speaking jobs in Portugal means choosing a lifestyle defined by sunshine, history, and warmth. Lisbon is a cosmopolitan hub that blends ancient tradition with modern energy, offering stunning landmarks, world-class music festivals, and a thriving social scene that makes it a top destination for expatriates. Living in Portugal allows you to enjoy an unparalleled work-life balance in a city that truly never sleeps.

Beyond the career growth, moving to Portugal provides a unique quality of life. From the delicious local cuisine and charming, historic alleys to the vibrant atmosphere of the Atlantic coast, you will find that relocation to Portugal is a transformative experience. By securing a German Customer Service for Expedia - Full Relocation Pack position in Portugal today, you are taking the first step toward an unforgettable adventure in one of the most beautiful countries in the world.

How to Apply

If you are ready to embark on this professional journey and explore the best jobs in Portugal, we invite you to click 'Apply Now' to submit your application. Join the Mercier Consultancy Group network and take the next step in your career. We look forward to hearing from you.