Italian Market - Content Moderator & Customer Support Roles

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with premier global organizations. We specialize in sourcing multilingual professionals for complex roles, ensuring that both our candidates and clients thrive in the dynamic world of international business.

Job Overview

We are currently seeking motivated individuals for the Italian Market - Content Moderator & Customer Support Roles position in Portugal. This opportunity within the Customer Support Services industry allows you to join a high-impact team where you will ensure platform integrity while providing exceptional service to the Italian-speaking market.

Key Responsibilities

• Provide comprehensive customer support across multiple channels to ensure a superior user experience.
• Resolve complex inquiries and troubleshoot technical issues with efficiency and precision.
• Manage diverse customer requests, maintaining professional service standards within the Customer Support Services sector.
• Review and moderate user-generated content in strict accordance with company safety policies and community guidelines.
• Proactively identify and report policy violations to maintain platform safety and regulatory compliance.
• Collaborate with cross-functional internal teams to resolve escalated cases and refine operational workflows.
• Uphold the highest quality standards, balancing the need for excellent customer experience with essential content integrity.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for these Italian-speaking jobs.
• Valid EU passport or legal right to work in Portugal.
• Previous experience in the Customer Support Services industry is highly preferred.
• Excellent communication skills with the ability to handle delicate content moderation tasks.
• Proven ability to work in a fast-paced environment and meet strict service-level agreements.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• A chance to join one of the most sought-after Italian-speaking jobs in Portugal.

Life in Portugal

Choosing to pursue jobs in Portugal means embracing a Mediterranean lifestyle characterized by sunshine, a vibrant culture, and historic charm. As you settle into your Italian Market - Content Moderator & Customer Support Roles position in Portugal, you will enjoy a high quality of life, friendly local communities, and a perfect work-life balance that only Portugal can provide.

Beyond the professional advantages, the relocation process to Portugal is made seamless by our dedicated experts. From the delicious local cuisine to the breathtaking coastal landscapes, Portugal offers an unforgettable experience for international professionals looking to grow their careers in a supportive, welcoming environment.

How to Apply

If you are ready to take the next step in your career with an industry leader, we invite you to click Apply Now and submit your application for this exciting opportunity. We look forward to reviewing your profile and welcoming you to the Mercier Consultancy Group network.